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Salesforce Instructional Developer

2 months ago

Dearborn, Michigan, United States Insight Global Full time
Job Description

Insight Global is seeking a skilled Salesforce Instructional Designer to join our team.

Key Responsibilities:

  • Conduct a thorough analysis of the organization's training requirements, including understanding the specific needs of interacting with Sales and Service Cloud.
  • Design a structured curriculum that covers all essential topics related to Sales and Service Cloud functionalities, tailored to the organization's processes and goals.
  • Develop engaging and interactive training materials, including presentations, guides, quizzes, and simulations, to facilitate learning and retention of information.
  • Create a storyboard outlining the flow of the training program, including the sequence of topics, activities, assessments, and learning objectives.
  • Apply sound instructional design principles to create learning experiences that are effective, engaging, and cater to different learning styles.
  • Develop assessments and quizzes to evaluate learners' understanding of the material and track their progress throughout the training program.
  • Gather feedback from current Salesforce users and stakeholders to continuously improve the training content and delivery methods.
  • Work closely with subject matter experts on Salesforce and Trailhead to ensure the accuracy and relevance of the training content to the organization's specific Salesforce setup.
  • Provide support to trainers in delivering the training sessions, including guidance on best practices, troubleshooting technical issues, and ensuring consistency in content delivery.
  • Evaluate the effectiveness of the training program through assessments, surveys, and performance metrics.

Requirements:

  • Strong background and experience in working with Salesforce and Trailhead.
  • Proficiency in Salesforce, including understanding the platform's core functionalities, including Sales Cloud and Service Cloud, as well as familiarity with Salesforce customization, configuration, and automation capabilities.
  • Experience in using Salesforce to streamline business processes, improve customer relationship management, and drive sales effectiveness.
  • Deep understanding of Trailhead, Salesforce's interactive learning platform.
  • Practical experience in completing Trailhead modules, earning badges, and staying updated on new Salesforce features and releases through Trailhead.

Benefits:

  • Medical, dental, and vision insurance.
  • HSA, FSA, and DCFSA account options.
  • 401K retirement account access with employer matching.
  • Paid sick leave and/or other paid time off as provided by applicable law.

Work Environment:

Insight Global is a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.