Application Implementation Expert

4 days ago


Greensboro, United States apexanalytix Full time

Job Description: Application Implementation Expert

The key function of the Application Implementation Expert is to provide technical leadership and support for APEX's apexportal Solutions software applications. We are looking for a self-motivated individual that is eager to learn new technologies and our software implementation processes for both software-as-a-service solutions.

Responsibilities:

  1. Manage and resolve technical support tickets for our client software implementations.
  2. Facilitate effective and proactive communications with both internal and external customers.
  3. Provide assistance to clients with assistance of Implementation Specialists when designing interfaces from their ERP systems into apexportal.
  4. Test product-level functionality and new releases. Identify and communicate areas for improvement.
  5. Manage software upgrades on scheduled date.
  6. Troubleshoot network, database, and software problems for our client implementations.
  7. Configure system settings and options and execute unit/integration/acceptance testing.
  8. Create rules and data transfer mappings using SQL query.
  9. Manage setup of technical environment for hosted clients.
  10. Assist in testing of those interfaces. Includes reconciling data between clients' ERP system(s) and apexportal.
  11. Work with Help Desk personnel to resolve client installation issues.

Requirements:

  • Good working knowledge of Microsoft Office (in particular Excel and Outlook)
  • Exposure to SQL Server (preferred)
  • Data definition, data manipulation, data control, and transactional control
  • Development, including creating and troubleshooting stored procedures and complex data queries.
  • Strong analytical skills and attention to detail
  • Ability to effectively multi-task with limited supervision
  • Knowledge of Business Intelligence software like Tableau or PowerBI
  • Exposure to SDLC methodologies like Agile methodology, Scrum
  • Exposure to FTP, secure FTP, and PGP

Benefits:

Pursuing a Bachelor's in IT, Computer Science, or related field required (Junior or above). Onsite 4 days per week at Apexanalytix Headquarters office in Greensboro NC. Travel required – No travel required. Estimated salary: $60,000 - $70,000 per year based on experience and location.



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