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Team Member

2 months ago

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Job Details

Job Title: Team Member

Job Location: Wilmington, DE

Position Type: Team Member

Salary Range: Undisclosed

Responsibilities
  • Presents a neat, clean appearance, in company uniform, adhering to our brand standards.
  • Greets each customer with a smile and a word of welcome or departure, providing exceptional customer service.
  • Maintains a clean and safe environment for customers, ensuring a positive dining experience.
  • Serves customers according to all company procedures and standards, meeting our high-quality expectations.
Teamwork and Collaboration
  • Works collaboratively with peers as part of a team, assisting others when needed.
  • Demonstrates a positive and enthusiastic attitude with coworkers, fostering a supportive team environment.
  • Helps new employees through training and orientation, ensuring a smooth onboarding process.
  • Keeps other employees informed about tasks and activities, promoting open communication.
Attendance and Punctuality
  • Understands and adheres to the posted work schedule, reporting to work on time and in uniform.
  • Provides appropriate notice when unable to be at work, ensuring minimal disruption to the team.
  • Uses the approved time-keeping system, accurately tracking hours worked.
Cooperation with Management
  • Demonstrates a positive and enthusiastic attitude with management, embracing feedback and guidance.
  • Adjusts positively to requests for change from managers, adapting to new procedures and expectations.
  • Alerts management to station needs, ensuring a smooth operation.
  • Anticipates problems and brings them to management's attention, promoting proactive issue resolution.
Initiative and Energy
  • Takes action without being told, going above and beyond to meet customer needs.
  • Demonstrates a sense of urgency on the job, prioritizing tasks and meeting deadlines.
  • Is effective working on multiple tasks simultaneously, managing time efficiently.
  • Suggests ideas for solving problems, improving procedures, and enhancing customer experience.
Qualifications