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Senior Patient Service Representative

2 months ago

Suffern, New York, United States Health Alliance Full time
Job Summary

We are seeking a highly skilled and experienced Senior Patient Service Representative to join our team at Bon Secours Charity Medical Group. As a key member of our medical office staff, you will play a vital role in ensuring the smooth operation of our daily activities and providing exceptional patient care.

Key Responsibilities
  • Assist patients with the checking in and checking out process, ensuring accurate and efficient completion of necessary paperwork.
  • Educate patients on post-care instructions and their healthcare coverage responsibilities, promoting a clear understanding of their medical needs.
  • Scan medical insurance information and obtain authorizations from insurance carriers for medications or referrals to specialists as needed, ensuring seamless coordination of care.
  • Scan lab reports, consultations, office notes, and messages for placement in patient charts, maintaining accurate and up-to-date records.
  • Pull charts for licensed practitioners or front desk staff as needed and file completed charts appropriately, ensuring efficient access to patient information.
  • Forward records to Bon Secours Charity Health or other parties as directed, maintaining confidentiality and adhering to HIPAA guidelines.
  • Assist physicians in obtaining patient results and scheduling office appointments when needed, providing timely and accurate support.
  • Maintain inventory of medical supplies, immunizations, and equipment, requesting supplies in a timely manner to ensure optimal patient care.
  • Perform routine maintenance of medical equipment, including logging daily temperatures of the refrigerator/freezer, to ensure compliance with regulatory standards.
  • Log all samples received with expiration dates, manufacturers, and lot numbers, and record all distributed samples by patient name, date, and number of samples given.
  • Check expiration dates on all stored medications/immunizations on a weekly basis and keep record of all expired items that are discarded, ensuring patient safety.
  • Record all injections and immunizations in medication log as well as patient chart, maintaining accurate and up-to-date records.
  • Perform all functions necessary for the successful implementation of the NYS immunization transmissions, ensuring compliance with regulatory standards.
  • Handle all questions regarding the office and procedures, providing clear and concise information to patients and staff.
  • Review correspondence, memoranda, and routine reports and communicate with the Office Manager, ensuring timely and accurate communication.
  • Oversee the daily schedule for the physician, ensuring efficient and effective use of time.
Requirements
  • Minimum of one (1) year of customer service and/or medical office experience preferred.
  • Medical Assistant experience preferred.
  • High School Diploma or equivalent required.
  • MA or Order entry certificate preferred.
About Us

Bon Secours Charity Medical Group is part of Bon Secours Charity Health Systems, a regional network of more than 120 primary care physicians and specialists from a broad array of medical specialties. We offer a comprehensive compensation and benefits package that includes health insurance, dental, vision, retirement savings plan, flexible savings account, paid time off, holidays, tuition reimbursement, and more.