Electronics Field Service Specialist

3 weeks ago

Portland, Oregon, United States TRUCEPT INC. Full time

Job Summary:

The Field Service Engineer is a critical role at TRUCEPT INC., responsible for providing exceptional technical support to our customers. As a Field Service Engineer, you will be the face of our company, ensuring that our customers receive top-notch service and support.

Key Responsibilities:

  • Maintain a high level of knowledge of electronic and electrical systems related to machines.
  • Perform engineering and/or technical tasks at the home factory.
  • Work to improve areas discovered through troubleshooting techniques.
  • Report on all technical activity, make recommendations for improvements, and participate in evaluation teleconferences to address technical issues related to all aspects of the company's products.
  • Provide services, including installation, basic training, repair, and compliance services.
  • Perform commissioning and qualification of equipment.
  • Maintain company assets (tools, and inventories) securely and in working order.
  • Support product quality improvement.
  • Complete required training on products and participates in field practical training as preparation for customer assignments.
  • Respond to all repair activities for warranty and post-warranty work as assigned.
  • Successfully troubleshoot, repair, and verify performance on all installations, fielding upgrades/updates, and submit all required field reporting in a timely manner.
  • Provide some service support internationally.
  • Complete timely and accurate submittal of administrative duties, including Field Service Reports (FSRs), expense reports, and payroll forms.

Requirements:

  • A sound understanding of engineering principles, green energy solutions.
  • Experience with tools and test equipment such as digital volt meters and oscilloscopes desirable.
  • Proficiency with MS Office applications such as Word and Excel.
  • Familiarity with recent PC operating systems.
  • Ability to identify, recommend, and prioritize improvements to company products, as well as internal process improvements, and work with appropriate internal & external partners to implement.
  • Omron PLC, Siemens PLC, or other control software experience is a plus.
  • Outstanding teammate, who can work with counterparts and customers across the world.
  • Self-motivated, self-starter with strong communication skills.
  • Sophisticated knowledge of Microsoft Windows operating systems, PC hardware, and desktop application products.
  • Good technical management skills.
  • Commitment to adhere to all company and statutory H&S policy rules, regulations, and laws.
  • The ability to maintain a positive attitude and maintain morale across all relevant functions.
  • Excellent interpersonal and communication skills.
  • The ability to process negative feedback and remain professional.
  • Must be able to travel a minimum of 50% of workdays.

Education and Experience:

  • Associates or bachelor's degree in Electronics, Engineering, Automation, or other related technical field.
  • 2 or more years Field Service Engineer experience or related field.
  • A minimum of 2 years' experience troubleshooting in one or more of the following: mechanical, electrical, electronic, controls (PLC) problems.

Physical Requirements:

  • Sit for long periods of time.
  • See details of objects that are less than a few feet away.
  • Understand the speech of another person.
  • Speak clearly so listeners can understand.

Pay Rate Range:

$48.08/hour - $52.88/hour

Equal Employment Opportunity:

It is the policy of TRUCEPT INC. to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws.

This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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