Marine Operations Coordinator

1 week ago

Jacksonville, Florida, United States Emerge Talent Cloud Full time
Job Title: Marine Operations Coordinator

About the Role:

We are seeking a highly skilled Marine Operations Coordinator to join our team at the Conservation Center. As a key member of our Guest Relations team, you will be responsible for overseeing the upkeep, management, and maintenance of all marine operations and assisting in providing exceptional guest services.

Responsibilities:

* Oversee and implement the upkeep, management, and maintenance of all vessels, boats, motors, docks, trailers, and other marine operations equipment to ensure guest safety and high-quality experiences.
* Serve as captain and guide for boating excursions that may include river tours and fishing experiences.
* Maintain knowledge and understanding of marine electronics used on all vessels.
* Stay updated on local waterways and safe navigation.
* Maintain basic knowledge and identification of wildlife and marine life in the area.
* Promote quality guest services and assist guests in boating experiences.
* Ensure all boats meet state requirements for operation and have the required safety equipment.

Guest Relations General:

* Provide friendly, professional, and exceptional guest service.
* Anticipate and respond to guests' needs, requests, and inquiries.
* Resolve guest issues and concerns promptly.
* Reinforce a comfortable, warm, relaxing atmosphere for guests.
* Assist with welcoming guests, orientations, presentations, and property overviews.
* Maintain, set up, and support guest activities and events such as wildlife tours, boating, swimming, kayaking, fishing, nature walks, sporting clays, tennis, biking, golfing, meetings, conferences, and guest parties.
* Assist in maintaining activity areas in guest-ready condition.
* Manage and maintain property-wide firewood inventory; split and store firewood, stock guest areas as needed, and lay/manage fires as needed.
* Maintain the fleet of Guest Relations vehicles, boats, and equipment, including cleaning, fueling, and staging.
* Assist with guest arrival/departure and on-property transportation as needed.
* Conduct final 'guest ready' preparations in guest areas, including managing and cleaning docks, exterior furniture, patios, porches, decks, and walkways.
* Maintain departmental areas, supplies, gear, equipment, and other items.
* Coordinate and communicate guest needs to staff/departments and follow up to ensure guest needs are met.
* Assist and support the Guest Relations Manager and other departments as needed.
* Perform other duties as required to provide a safe, clean, healthy, and enjoyable environment for owners and guests.

Requirements:

* United States Coast Guard Captain's License: minimum requirement - 6 pack license - OUPV (Operator of Uninspected Passenger Vessels) Captain's License.
* Minimum three (3) years of experience as a professional boat captain.
* Minimum two (2) years of high-end professional guest relations/guest services experience.
* A valid automobile driver's license.
* Knowledge of proper marine operations equipment care and maintenance.
* Exceptional people skills, including conflict resolution, a positive attitude, an innovative spirit, and the ability to work effectively with staff.
* CPR certification.
* Detail-oriented with the ability to manage competing priorities in a fast-paced environment.
* Flexibility regarding changes in guest activities and schedules.
* Proficiency in computer software, including Windows 365 and Outlook.
* Excellent problem-solving skills along with outstanding communication and active listening skills.
* Passion for providing exceptional guest services and experiences.
* Ability to operate without direct supervision and be self-motivated, persistent, and confident.
* Efficient time management; ability to manage multiple priorities and meet deadlines.
* Dependable, responsible, trustworthy, and neatly groomed.

Working Conditions:

* Flexibility in work hours and schedule; the job will require working long hours, weekends, and holidays around guest use.

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