Client Service Associate
4 weeks ago
Benefits:
- Attractive salary package
- Employee perks and discounts
- Career advancement opportunities
- Paid leave
- Profit-sharing plans
- Comprehensive training and development
ROLE SUMMARY:
As a Client Relations Specialist at Melissa Snively - State Farm Agent, you will play a crucial role in delivering outstanding client experiences that contribute to the success of our insurance agency. Your keen attention to detail, exceptional customer service abilities, and passion for assisting others make you a perfect candidate for this position. You will have the opportunity to grow your career while addressing client inquiries, collaborating with fellow team members, and proactively identifying client needs.
Preferred Experience:
We are eager to connect with individuals who embody the customer-centric and compassionate qualities we seek in our team members. We foresee internal advancement opportunities for motivated and diligent candidates.
KEY RESPONSIBILITIES:
- Build and maintain strong customer relationships, following up as necessary.
- Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance availability, eligibility, coverage options, policy modifications, claims, and billing questions.
- Utilize a customer-focused, needs-based approach to inform clients about various insurance options.
- Employ excellent communication skills to effectively meet customer needs while fostering business growth.
QUALIFICATIONS:
- Minimum of two years of experience in customer service is preferred.
- Ability to connect with clients, respond to their inquiries, and anticipate their needs.
- Strong verbal and written communication skills to assist clients and collaborate with team members.
- Proactive problem-solving abilities.
- Team-oriented mindset to achieve office objectives.
ADDITIONAL BENEFITS:
- Hourly compensation with bonus and incentive opportunities.
- Potential for growth and career advancement.
- Paid time off for vacations and personal/sick days.
- Group life insurance coverage.
- Retirement plan with matching contributions.
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