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Retail Department Coordinator

2 months ago

Ellsworth, Maine, United States TJ Maxx Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Department Coordinator. As a key member of our store team, you will be responsible for promoting an exceptional customer experience, leading a team of Associates, and maintaining a clean and organized store environment.

Key Responsibilities
  • Lead by example, demonstrating outstanding customer service and promoting a positive internal and external customer experience
  • Oversee a team of Associates, providing guidance and support to ensure prompt and courteous customer service
  • Train and mentor Associates on front-end principles, including personalizing the customer experience and promoting loyalty programs
  • Assign registers, support POS coverage needs, and coordinate breaks for all Associates
  • Address customer concerns and issues promptly, ensuring a positive customer experience
  • Communicate effectively with management and Associates, prioritizing tasks and providing progress updates
  • Partner with management to identify and address training needs, ensuring Associate effectiveness
  • Ensure adherence to labor laws, policies, and procedures, promoting a safe and healthy work environment
Requirements
  • Available to work a flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques and ability to multitask
  • Excellent communication and organizational skills, with attention to detail
  • Able to respond effectively to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others and demonstrate leadership skills
  • 1 year retail experience and 6 months of leadership experience
Benefits

We offer a competitive benefits package, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care and cell phone discounts, pet and legal insurance, credit union, referral bonuses, and more. Eligible Associates may also receive 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long term disability, paid parental leave, paid holidays/vacation/sick, auto/home insurance discounts, scholarship program, and adoption assistance.

This position has a starting pay range of $15.15 to $15.65 per hour. Actual starting pay is determined by relevant skills, qualifications, and experience.

At TJ Maxx, we value diversity and inclusion, and we are an equal opportunity employer. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.