On Demand Driver

2 weeks ago

Little Rock, Arkansas, United States Rock Region METRO Full time
Job Summary

The On Demand Driver will be responsible for operating a sedan or Wheelchair Accessible Van (WAV) to pick up and discharge passengers at designated stops or as directed by METRO Dispatch.

In this role, you will perform visual vehicle inspections and report any mechanical problems or defects. You will also be responsible for collecting fares and transfers, issuing transfers, and inspecting passes for validity.

Additionally, you will provide information to passengers regarding METRO's transit system and operate 2-Way radios, Mobile Data Terminals (MDT's) or other electronic communication devices to communicate with Dispatch and management.

Essential Functions
  • Perform visual vehicle inspections and report any mechanical problems or defects
  • Pick up and discharge passengers as directed
  • Collect fares and transfers, issue transfers, and inspect passes for validity
  • Operate 2-Way radios to communicate with Dispatch and management
  • Complete written reports on accidents or other unusual incidents in an accurate and timely manner
  • Perform other customer service activities as necessary
  • Operate MDT's or electronic communication devices
  • Provide passengers with general information of routes and schedules
Physical and Mental Requirements

This position requires the working of non-traditional hours, split-shifts on various days of the week, including weekends and holidays.

Work is primarily performed in and around vehicles, and will require work out-of-doors particularly while assisting passengers with wheelchairs or other special needs.

The successful On Demand Driver must regularly hear, sit, reach with hands and arms, and use leg/feet to reach or handle vehicle controls.

Regularly exert physical effort, and routinely display manual dexterity. This person will frequently talk, walk, and use hands to grasp or feel objects or controls.

Further, they will regularly be required to stoop, bend, and twist at the waist, lift up to 50 pounds, push or pull, and climb stairs.

Possess visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Regularly be exposed to fumes, odors, and moderate noise.

Have a high degree of memory and concentration.

Knowledge, Skills, and Abilities
  • Knowledge of traffic laws, ordinances, rules and driving courtesies involved in transit operations, principles and practices of good customer service, safe driving practices.
  • Ability to: learn METRO's policies and procedures, read, write and make basic math calculations, work varied hours to cover scheduled operations, exercise good judgment and problem-solving skills, understand and follow oral and written instructions spoken or written in English, operate vehicle safely and efficiently, provide on-time and dependable service to the public, learn about METRO's services, maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions, keep accurate recorded logs of trip information when required.
Minimum Qualifications
  • Graduation from high school or equivalent
  • Three years of experience as a driver
  • One year working with the general public
  • Must have a good driving record as defined by METRO
  • Must possess at minimum a valid Class D Driver's License issued by the Arkansas Department of Motor Vehicles
  • Must pass post-offer, pre-employment background investigations and drug screen

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