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Pet Paradise Resort Front Desk Supervisor

1 month ago

Georgetown, United States Pet Paradise Resort Full time
Job Title: Front Desk Supervisor

At Pet Paradise Resort, we're seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service, leading and training our Front Desk Associates, and ensuring a seamless experience for our guests.

Key Responsibilities:
  • Provide direct supervision and training to Front Desk Associates
  • Assist the management team with employee training, coaching, and performance reviews
  • Report and document any potential hazards or behavioral problems
  • Assist with Front Desk functions, including check-ins, check-outs, and customer service issues
  • Responsible for assisting new and existing team members with required training and courses
Requirements:
  • Two years or more in a customer service role
  • Prior supervisory experience
  • Strong organizational, cash management, and sales skills
  • Comfortable leading by example and handling physical labor
  • Exceptional communication and interpersonal skills
  • Flexibility to work a variety of schedules, including days, nights, weekends, and holidays
What We Offer:
  • Competitive hourly rate
  • Opportunities for advancement and career development
  • Complimentary pet day camp and boarding
  • Discounted veterinary care and grooming services
  • On-demand pay and fitness reimbursement
  • Paid time off and 401(k) savings plan

We are a drug-free, smoke-free, and equal opportunity employer. If you're passionate about delivering exceptional customer service and leading a team, we encourage you to apply for this exciting opportunity.