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Access Services Representative 2

2 months ago

Taylor, Texas, United States Baylor Scott & White Health Full time
Job Summary

The Access Services Representative 2 plays a critical role in ensuring seamless patient registration and revenue cycle processes. This position requires a high level of accuracy, attention to detail, and excellent communication skills to effectively interact with patients, families, and healthcare teams.

Key Responsibilities
  • Conduct thorough patient interviews to obtain demographic and financial data, ensuring accurate registration and insurance verification.
  • Verify patient eligibility for insurance coverage and calculate patient liability, adhering to financial clearance policies.
  • Establish patient liability and negotiate payment arrangements as needed, maintaining a professional demeanor in high-stress situations.
  • Assist patients with navigation to nursing units, providing directions, personal escort, and medical mobility assistance as required.
  • Escalate potential service issues to management when necessary, ensuring prompt resolution and excellent customer service.
Requirements
  • 2 years of experience in healthcare or customer service, or equivalent education.
  • Proven excellent listening, interpersonal, and communication skills, with professional telephone etiquette.
  • Ability to maintain a professional demeanor in high-stress environments, including traumatic events and life-or-death situations.
  • Empathy and effective communication skills to interact with patients and families during challenging situations.
  • Ability to manage multiple priorities in an organized and effective manner.
  • Excellent data entry, numeric, typing, and computer navigational skills, with basic computer skills and Microsoft Office proficiency.
Benefits
  • Immediate eligibility for health and welfare benefits.
  • 401(k) savings plan with dollar-for-dollar match up to 5%.
  • Tuition Reimbursement.
  • PTO accrual beginning Day 1.
Qualifications
  • EDUCATION - H.S. Diploma/GED Equivalent.
  • EXPERIENCE - 2 Years of Experience.

Baylor Scott & White Health is an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.