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Quality Assurance Analyst
2 months ago
Company Overview
- Our mission is to support individuals seeking employment opportunities and those considering career transitions. We specialize in sustainable sectors that are witnessing significant growth and demand. Our dedicated team offers a variety of workforce solutions through integrated career centers and collaborative partner sites.
Role Responsibilities
- Perform thorough evaluations to guarantee that programs are executed to the highest standards, ensuring clients receive outstanding support.
- Leverage MS Excel for in-depth statistical analysis of data.
- Establish quality enhancement strategies by assessing clinical evaluations and administrative frameworks.
- Document, compile, and scrutinize performance metrics to uphold superior quality benchmarks.
- Examine operational methodologies, pinpoint areas for improvement, and propose actionable recommendations.
- Assess internal documentation related to clinical procedures and outcomes, supplying necessary materials for validation.
- Execute ongoing quality enhancement initiatives.
- Interpret customer feedback data and recommend enhancements to management.
- Communicate effectively with program leadership and ensure staff compliance with operational protocols.
- Generate audit reports for management and keep them informed on program quality issues.
- Undertake additional responsibilities as assigned.
Required Qualifications
- Bachelor's Degree in Social Services, Care Management, or a related discipline (e.g., Psychology, Vocational Rehabilitation) along with three years of customer service experience in a clinical or social service environment; or a comparable combination of education and experience.
- Preference for candidates with experience in quality assurance evaluations.
- Familiarity with the Wellness, Comprehensive Assessment, Rehabilitation, and Employment (WeCARE) Program.
- Experience in dynamic, performance-oriented team settings.
- Strong skills in customer service, engagement, and care management.
- Exceptional organizational and detail-oriented capabilities, with experience in publicly funded programs.
- Experience collaborating with Vocational Rehabilitation Services and Individual Vocational Assessment Plans.
- Proficient in accommodating clients' needs and knowledgeable about HIPAA/PII regulations.
- Ability to effectively utilize MS Word Suite and client management systems.
- Experience with clinical evaluations and Functional Capacity Outcomes; proficiency in multiple languages is advantageous.
Additional Insights
- Compensation Range: $50,000 to $57,000
- Disability to Work is a leading provider of workforce development services, concentrating on demand-driven solutions through the efforts of a committed team.
- Joining Disability to Work offers extensive learning opportunities and networking initiatives, while also allowing you to make a meaningful difference in the lives of others.
- Disability to Work is dedicated to diversity and aims to foster an inclusive and respectful workplace. We are an Equal Opportunity Employer, ensuring equitable treatment for all applicants.