Security Officer

3 weeks ago

Vernon Rockville, United States Acreage Holdings Full time
About the Role

Acreage Holdings Company is a state-licensed marijuana facility that services licensed medical marijuana patients in the State of Connecticut. As a Security Officer, you will provide security and administrative support to the team, ensuring a standard of excellence in guiding patients to improve their quality of life while helping relieve their symptoms.

Key Responsibilities
  • Monitor access in and out of the dispensary, controlling access to the facility in accordance with State Rules and Regulations.
  • Assist dispensary staff with controlling access to the facility by ID examination and verification.
  • Protect company and customer information in accordance with policies/procedures.
  • Engage in de-escalation techniques to assist with patient and customer disputes.
  • Secure staff, visitors, and building in the event of an emergency, acting as liaison with local police or law enforcement.
  • Monitor security cameras and greet patients in a professional, pleasant, and courteous manner.
  • Delegate and communicate patient needs swiftly to dispensary staff to ensure prompt resolution.
  • Responsible for taking incoming calls, checking voicemails, and distributing messages to appropriate personnel.
  • Ensure the dispensary is kept clean and organized for patients and staff.
  • Understand and maintain compliance with all state regulations, as well as company policies and procedures.
Requirements
  • High School Diploma or equivalent required.
  • Experience de-escalating challenging situations.
  • 2+ years' experience in private or public security, law enforcement, or other governmental security agencies (Preferred, not required).
  • Ability to pass a State mandated background check.
  • Must be able to work under pressure and meet deadlines, while maintaining calm with a positive attitude and providing exemplary customer service.
  • Must be able to multi-task and prioritize needs in a fast-paced environment.
  • Excellent verbal and written communication skills, including ability to effectively communicate with employees, patients, and public.

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