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Client Relations Specialist
2 months ago
At Vektor Logistics, our mission is to effectively link suppliers of perishable goods with retailers, emphasizing human connections, nurturing relationships, and achieving excellence in our supply chain operations.
Your primary objective within our dedicated team is to enhance your business portfolio by concentrating on execution, client satisfaction, and operational efficiency. We will equip you with the necessary knowledge, internal resources, and support from our foundational team, whose vision is to empower you to achieve your professional and financial aspirations.
This position is office-based.
Key Responsibilities:Execution- Respond promptly to inquiries from customers and carriers via calls, chats, or emails, addressing all questions and concerns.
- Document all communications and actions in the appropriate systems.
- Conduct routine tracking and tracing, updating shipments as needed.
- Resolve minor shipment issues and implement necessary corrections.
- Provide solutions for site-related challenges and escalate significant issues to the relevant team members.
- Adhere to all standard operating procedures established by Vektor.
- Deliver a premier client experience by actively listening to customers and carriers, educating them when necessary, and swiftly identifying solutions.
- Ensure customer satisfaction by following up on requests and inviting feedback for improvement.
- Handle conflicts and navigate challenging conversations with professionalism and tact.
- Prioritize customer satisfaction in all responsibilities.
- Meet or exceed departmental KPIs and quality benchmarks.
- Execute tasks with precision and in compliance with Vektor and customer expectations.
- Utilize available tools and resources effectively, seeking assistance from colleagues or leadership when needed.
- Demonstrate the ability to work independently with minimal oversight.
- Perform additional duties as required based on team needs.
- At least 1 year of experience in a customer service role.
- Commitment to fostering a diverse and inclusive workplace.
- Proficient in Microsoft Office Suite and adept with internet applications.
- Strong skills in persuasion, motivation, and negotiation.
- Ability to collaborate within a team while also achieving independent results.
- Exceptional verbal and written communication abilities.
- Dedication to operational excellence and superior customer service.
- Strong organizational and multitasking capabilities.
- Willingness to travel as needed based on customer and team requirements.
- High School diploma or equivalent required.
