Durable Medical Equipment Service Coordinator

4 days ago

Waterloo, Iowa, United States MercyOne Full time

Job Summary:

MercyOne Northeast Iowa is seeking a Durable Medical Equipment Service Coordinator to join our team. In this role, you will be responsible for obtaining and processing information for Home Medical Equipment (HME) referrals and ensuring compliance. You will serve as a resource for internal and external customers requesting MercyOne Northeast Iowa HME services, collaborating with clinical staff regarding referrals.

Key Responsibilities:

  • Receives and processes referral information for all potential HME patients, demonstrating excellent customer service.
  • Performs insurance verification for HME, prior authorization, and follow-up.
  • Collaborates with clinicians for ongoing authorization for various insurances.
  • Accesses pertinent patient health information on patients and enters it into the electronic medical record (EMR).
  • Receives calls from customers and colleagues, triaging to the appropriate discipline if indicated.
  • Compiles the packet for new patients to HME and transfers of care from other HME providers.
  • Schedules patient appointments for the HME department and assists with scheduling/rescheduling assignments as needed.
  • Collects and tracks data as requested and enters it into spreadsheets.
  • Maintains required department confidentiality and abides by HIPAA regulations.
  • Provides competent patient care to the above-indicated patient populations by obtaining and appropriately interpreting data, making appropriate decisions based on demonstrated knowledge of age-specific growth and development, and appropriately adapting procedures and treatments.
  • Takes an active role in enhancing ability to carry out job functions through personal and professional/job-related growth and development and participates in medical center and/or departmental education programs.
  • Communicates with and performs duties following the philosophy of MercyOne, reflecting the organization's Mission, Values, and Guiding Behaviors.
  • Supports and abides by all medical center, departmental, and safety policies and procedures. Proactively identifies safety concerns surrounding the work environment.
  • Performs other responsibilities as requested by supervisor, manager, or department leader.
  • Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Requirements:

  • Education: Associate of Arts, preferably in a healthcare-related field.
  • Experience: Must have experience of one or more years in a medical setting. Previous HME experience preferred.
  • Special Skills and Competencies: Must possess interpersonal skills sufficient to interact effectively with internal and external customers. Must possess critical thinking, problem-solving skills, strong organizational skills, and utilize effective communication skills. Must be able to prioritize duties and function within a fast-paced environment. Proficient computer and typing skills.

Benefits:

  • Wellness programs
  • Education reimbursement
  • Personalized health insurance plans, including dental and vision
  • Paid time off
  • Long- and short-term leave
  • Retirement planning
  • Life insurance coverage

Ministry/Facility Information:

MercyOne Northeast Iowa provides expert healthcare to eight counties. MercyOne Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne is there for you in critical moments.

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