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Field Service Operations Manager

2 months ago

Canton, United States gpac Full time
Job Description

As a Field Service Manager at GPAC, you will be responsible for overseeing the entire field service operation, ensuring timely completion of activities within budget and to customer satisfaction. Your primary goal will be to manage, coordinate, and prioritize all aspects of field service operations, including large project supervision, installation, start-up, service pricing, and customer satisfaction.

Key Responsibilities:
  • Manage field and in-house assignments for Service Engineers and Technicians based on contract size and timing.
  • Implement business strategy for continued growth of the operating unit.
  • Conduct performance reviews, discipline, and provide training for field workforce.
  • Ensure employees follow all necessary safety procedures and use appropriate equipment.
  • Maintain comprehensive work files for service personnel to understand the scope of work.
  • Identify and recommend operational improvements.
  • Analyze scope of work requirements and current procedures, addressing problems and continuous improvements.
  • Oversee and process timesheets, travel, and expenses for field personnel.
  • Provide technical support to customers and field personnel.
  • Mentor field personnel in general activities and specialized skills, assisting with project specifications.
  • Coordinate Field Service Department activities as needed.
  • Prepare quotations and manage special projects, ensuring timely completion.
  • Process completed projects through billing and provide monthly revenue and margin forecasts.
  • Recruit, develop, and retain qualified personnel for shop priorities.
  • Ensure succession plans are in place for departmental needs.
  • Travel to customer locations to build relationships and explore new segments.
  • Conduct periodic safety audits to ensure adherence to safety policies.
  • Monitor material and process nonconformance to prevent use of nonconforming items and facilitate learning from problems.
  • Investigate accidents and close calls to determine safe work practices.
  • Maintain professionalism when interacting with customers, employees, vendors, and service providers.
  • Lead by example, advocating and adhering to all quality, safety, and environmental procedures.
  • Support special projects as assigned by the General Manager, which may become part of primary responsibilities.
Measures of Success:
  • Efficiency in field service operations, minimizing rework and warranty costs, and effective manpower utilization.
  • Progression towards the company vision.
  • Growth in revenue and field service opportunities.
  • On-time arrival of service crew.
  • On-time completion of projects and service reports within budget.
  • Meeting or exceeding customer expectations.
Qualifications:
  • High school diploma required.
  • In-depth knowledge of motor repair and field service experience.
  • Experience in field service, motor repair, and project management.
  • Proficiency in Excel and Word, and excellent customer interface skills.
  • Ability to work towards company objectives, detail-oriented, and effectively direct personnel.
  • Strong oral and written communication skills.
  • Demonstrated manager/team skills are critical for development and ongoing projects involving diverse teams.
  • Flexibility to adapt to changes in job requirements.
Additional Qualifications:
  • Must pass checks and screens.
  • If duties involve operating a motor vehicle, must pass a motor vehicle record check.
Company Overview:

GPAC is a national provider of industrial products and infrastructure services across various markets, including electrical, mechanical, and communications contracting solutions for commercial, industrial, residential, and renewable energy sectors. We are a publicly traded company with over $2.1 billion in revenue and employing over 8,000 individuals across more than 130 locations nationwide. We are committed to equal employment opportunities for minorities, females, individuals with disabilities, and protected veterans.

Commitment to Employees:
  • Safety as Priority One.
  • Competitive Pay.
  • Company 401K plan with Employer Contribution Match.
  • Company Paid Time Off.
  • Company Paid Life Insurance.
  • Choice of Medical Coverage including Prescription.
  • Short Term Disability Employer Paid.
  • Long Term Disability Employer Paid.
  • Choice of Dental and Vision Coverage.
  • Optional Voluntary Life, Critical Illness, Accident, Health Indemnity, and Long Term Care.