Job Summary

As a Licensed Optician at LUXOTTICA OF AMERICA INC, you will be responsible for delivering exceptional customer service and providing expert advice on eyewear selection. You will work closely with customers to understand their needs and preferences, and use your knowledge of optical products to make recommendations that meet their requirements.

Key Responsibilities

• Welcome and serve customers in a professional and courteous manner
• Fit glasses and precisely place prescriptions in lenses
• Act as a leader in optical acumen and provide expert advice on eyewear selection
• Take and record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards and customer needs
• Assist team with complex product needs and prescriptions
• Accurately and thoroughly use technology despite time pressure and customer volume, exceptional product knowledge, use of appropriate tools
• Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied and expectations are exceeded, solution driven
• Ability to multi-task, prioritize and manage time with competing priorities
• Strive to achieve exceptional results on Brand KPIs and competencies
• Take pride in store appearance, help to keep store clean, attractive and organized
• Inform management of safety opportunities; demonstrates safe work practices
• Resourceful, self-motivated with a desire for continual learning, improvement and results
• Adhere to company policies and procedure, including discounts, promotions and inventory management

Requirements

• High School graduate or equivalent
• State Licensure
• Optical dispensing experience
• Strong customer service skills: communicator, listener and team builder
• Knowledge of current store merchandise
• Strong basic math skills
• Awareness of current fashion trends
• Selling skills - ability to use and carry an iPAD/tablet
• Familiarity with POS, computers and calculators
• Embrace new technology and change

Preferred Qualifications

• Previous customer service and retail experience

Benefits

Luxottica of America Inc. offers a competitive compensation package, including a first-class total rewards package, which includes health care, retirement savings, paid time off/vacation, and various employee discounts. We are an Equal Opportunity Employer and welcome applications from diverse candidates. Upon request and consistent with applicable laws, we will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. Please contact us at (phone number) or to request a reasonable accommodation. We are committed to creating a workplace that is inclusive and respectful of all employees. We are an Equal Opportunity Employer and welcome applications from diverse candidates.

---