Server Trainer

We are seeking a highly skilled and experienced Server Trainer to join our team at 900 Delray LLC. As a Server Trainer, you will be responsible for onboarding and training new servers to ensure they have the knowledge and skills to provide exceptional service to our guests.

Key Responsibilities:

• Conduct training sessions for new servers on menu knowledge, service techniques, and guest interaction.
• Assess new server's performance and provide constructive feedback to help them improve.
• Collaborate with management to develop training materials and update existing resources as needed.
• Welcome and greet guests, making them feel comfortable and ensuring they know you're there to personally take care of them.
• Inform guests of specials and menu changes.
• Make recommendations you genuinely feel your guests will enjoy.
• Answer questions about our food, beverages, and other restaurant functions and services.
• Take food and beverage orders from guests, enter orders in our point-of-sale system, and relay orders to the kitchen and bar.
• Deliver food and beverages from the kitchen and bar to guests in a timely manner.
• Perform side work at the start and end of each shift as required by service station assignment.
• Clean tables, doors, floors, floorboards, windows, vents, lights, etc., and maintain a clean and sanitary environment throughout the restaurant.
• Monitor and observe guests' dining experience, ensuring they are satisfied with the food and service, and respond promptly and courteously to any requests.
• Prepare final bills, present checks to guests, accept payment, process credit card charges, or make change (if applicable).
• Be ready and willing to assist fellow servers as situations arise and assist the busperson with clearing and resetting tables.
• Thank guests for their visit and invite them to return.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.

Requirements:

• Excellent communication and interpersonal skills.
• Strong knowledge of food and beverage service standards.
• Ability to train and motivate team members effectively.
• Must be patient, approachable, and enthusiastic about teaching.
• Ability to communicate and understand the predominant language(s) of our guests.
• Possess basic math skills and have the ability to handle money and operate a point-of-sale system.
• Ability to work in a standing position for long periods of time (up to 10 hours).
• Ability to reach, bend, stoop, and frequently lift up to 50 pounds.
• Ability to work in a fast-paced, high-stress environment while delivering on our promises to our guests and ensuring a team-focused environment.
• Must be able to work various shifts, including evenings, weekends, and holidays.