Bilingual Outbound Call Center Representative
4 weeks ago
Signify Health is seeking a highly motivated and results-driven Bilingual Outbound Call Center Representative to join our Member Engagement team. As a key member of our team, you will play a critical role in contacting Medicare Advantage and Medicaid health plan members by phone to offer, explain, and schedule free in-home or virtual healthcare evaluations.
Key Responsibilities:
- Make an average of 50 outbound calls per hour to offer, explain, and schedule healthcare evaluations with providers.
- Follow approved scripts to ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy.
- Present a positive, professional, and high-energy approach to clients, health plan members, and team members.
- Meet daily goals set by the department, including outbound dials, appointments set, and quality targets.
- Adjust, reschedule, and cancel appointments with members and contracted providers as requested.
- Monitor performance results using designated reporting systems.
- Report member complaints and escalations immediately to Member Engagement Managers.
Requirements:
- A High School Diploma or equivalent is preferred.
- 1+ year call center experience or 2+ years general work experience required.
- Previous outbound call center or high-volume experience working in a metrics-driven environment is preferred.
- Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy.
- Good communication skills, friendly and conversational.
- Ability to adhere to a fixed daily schedule and use multiple systems simultaneously.
- Proficiency in the English language.
Benefits:
- Medical, Dental, and Vision plans with insurance starting the 1st of each month after the start date.
- Bi-weekly pay with monthly commission bonus potential.
- 401K, employee stock purchase program, and tuition reimbursement.
- Employee discount programs.
Work From Home Requirements:
To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home. The company will provide equipment, and all applicants must provide their own workspace furniture and ensure a quiet workspace.
About Us:
Signify Health is transforming the home into the healthcare hub by coordinating care holistically across individuals' clinical, social, and behavioral needs. We're closing critical care and social gaps, managing risk for individuals who need help the most, and leading to better outcomes and a better experience for everyone involved.
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