Email Infrastructure Engineer

2 weeks ago

San Jose, California, United States Equifax, Inc. Full time

At Equifax, Inc., we are seeking an Email Infrastructure Engineer to join our team. This role is responsible for providing advanced infrastructure support for Google Workspace and O365, which includes configurations, migrations, and administration of Google Workspace and associated Email systems such as encryption tools, email routing platforms, migration solutions, security capabilities, and all related tools and technologies supported by the Messaging Team.

About the Job

This position requires a member of a team of Messaging Engineers in a multi-region deployment (24/7 model) supporting email infrastructure globally and providing proficient customer service for approximately 25K internal users.

Key Responsibilities
  • Support, administer, create/update operational procedures, and implement changes and best practices on email platforms and related messaging infrastructure including but not limited to Google Workspace, O365, FireEye ETP, Proofpoint Email Protection, Email Fraud Defense, and additional components such as Virtru, LucidChart, Smartsheets, etc.
  • Troubleshoot email-related issues such as inbound and outbound delivery issues related to spam categorization, authentication mechanisms (DMARC, DKIM, SPF, etc.), and provide recommendations and solutions.
  • Provide advanced-level support to the regular operations and requests for mergers and acquisitions (M&A) related to email and file migrations as needed for new integrations.
  • Engage with Google support engineers and Messaging Leaders to drive escalations and incidents to improve and maintain services availability, security, and reliability as a first priority and ensure business and team goals are met and achieved.
  • Handle daily messaging operations and regular support tasks through ticketing systems such as service requests, changes, incidents assisting Helpdesk resources; works closely with the Infrastructure Engineering Group to design, plan, test, and deploy upgrades.
  • Regular office attendance is an essential function of the job, and evening or weekend work may be required for issues, special projects, patching, and upgrades (On-Call Rotation).
About You

We are looking for candidates with a strong background in email infrastructure support and administration. Here are some key qualifications:

  • 1-3 years minimum experience supporting and administrating Google Workspace.
  • 3-5 years minimum experience supporting email and messaging platforms such as O365 and Google Workspace and its components.
  • 3-5 years minimum experience supporting and troubleshooting issues for email-related components including but not limited to encryption solutions, email routing issues, authentication mechanisms, security solutions, scripting, etc.
  • English proficiency (BELT B2 level).

We offer a competitive salary range of $120,000 - $160,000 per year, based on location and experience. The actual salary will be determined during the hiring process.

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