Night Auditor

19 hours ago


Ocean City, Maryland, United States Harrison Group Full time
Night Auditor Job Description

The Harrison Group is a family-owned business with a rich history in Ocean City, Maryland, dating back to 1951. Our portfolio consists of over 15 hotels and 7 restaurants across various locations. We are committed to continuous improvement, with yearly renovations enhancing our properties and guest experience.

Job Summary:

The Night Auditor plays a crucial role in ensuring the accuracy of revenue and expenses. This involves verifying financial transactions, preparing reports, and reconciling accounts with a high level of detail. Additionally, they will check room rates for accuracy before reporting them on opening night.

Night Auditor Responsibilities:
  • Welcome guests in a friendly and welcoming manner overnight.
  • Assess guests' lodging and purchasing needs.
  • Provide assistance to guests and owners in a branded, friendly, proactive, and efficient manner, with follow-up as necessary.
  • Register guests and manage the rooming chart.
  • Collect payments by accepting cash, check, or charge payments from customers, and make change for cash customers.
  • Verify credit acceptance by reviewing and recording driver's license numbers and operating credit card authorization systems.
  • Balance the cash drawer by counting cash at the beginning and end of the work shift.
  • Reconcile nightly finances and reports.
  • Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
  • Provide pre-arrival support for guests arriving on packages.
  • Facilitate correspondence with guests.
  • Be knowledgeable about all essential aspects of our resort or hotel operations.
  • Act as the site liaison for the services and sales center.
  • Work collaboratively with any resort associates and resources.
  • Perform other duties as assigned.
Night Auditor Qualifications/Skills:
  • Strong customer service skills.
  • Knowledge of safety and security procedures.
  • Advanced math and bookkeeping skills.
  • Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing, and billing.
  • Attention to detail and organizational skills.
  • Time management and multitasking skills.
  • Excellent verbal and written communication skills.
  • Ability to solve problems and diffuse tense situations.
  • Analytical mind with a strong attention to detail and an affinity for numbers.
Education, Experience, and Licensing Requirements:
  • High school diploma.
  • Past experience in customer service or hospitality.
  • Experience with accounting procedures and administrative tasks.
  • Proficiency with computers.
Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer.
  • Ability to lift up to 15 pounds at times.
Benefits:
  • 401k.
  • Paid time off.
  • Health, life, dental, and vision insurance.

Harrison Group is an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. We believe that enables us to grow as a company while serving customers throughout our communities. Black, Indigenous and People of Color, women, LGBTQIA+, and persons with disabilities are encouraged to apply.

Learn more about us at The Harrison Group website.

The pay range for this role is: USD per hour (Ocean City, MD).


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