Night Auditor

5 hours ago

Foxborough, Massachusetts, United States Colwen Hotels Full time
Colwen Hotels is seeking a detail-oriented Night Auditor to join our team at the Hilton Garden Inn Patriot Place. As a key member of our front desk team, you will be responsible for balancing hotel transactions, responding to guest requests, and maintaining the cleanliness and appearance of the front desk area.

Responsibilities:
  • Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure
  • Complete end-of-day activities, including posting charges to accounts, balancing ledgers, running night audit/daily close, and backing up and rolling dates
  • Provide exceptional guest service, efficiently managing the operations of the front desk, and ensuring check-in and check-out are timely
  • Treat requests with professionalism, tact, and courtesy, acting with a sense of urgency
  • Investigate and resolve complaints regarding service and/or accommodations
  • Maintain knowledge of hotel policies, including rates, discounts, special offers, and community events
  • Maintain knowledge of upcoming events, local area, and hotel offerings
  • Ensure prompt delivery of billing to guests
  • Ensure accuracy of daily closing reports
  • Process all payment types, including charges, cash, checks, debit, or credit cards
  • Communicate with the Lead Audit team regarding daily closing and issues
  • Discreetly handle confidential guest information
  • Complete end-of-day balancing, run night audit
  • Ensure the lobby and shared areas are neat and orderly
  • Adhere to all Colwen and brand standards
  • Maintain strict key controls
  • Perform other related duties as assigned
Requirements:
  • One year of related experience, preferably in a hotel setting
  • Excellent verbal and written communication skills
  • Strong organizational skills and attention to detail
  • Superior interpersonal and customer service skills, with the ability to deal with difficult guests
  • Familiarity with the local area, with the ability to provide directions and maps to local attractions and destinations
  • Proficiency with Microsoft Office Suite and common computer software programs
  • Ability to learn computer software programs and operate the property management system
  • Overnight work schedule required, including weekends and holidays
We've got you covered: Benefits & Perks
  • Medical Insurance with Company-Funded HRA
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts
  • Wide-Array of Supplemental Insurance Offerings
  • Paid Time Off Programs
  • Employee Assistance Program
  • 401K Plan - Traditional & Roth Options with Employer Match
  • Hotel Discount Travel Program for Associates & Family
  • Exclusive Associate Discounts - Travel, Entertainment, & Retail
  • Training and Development Programs
  • Career Advancement Opportunities

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