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Customer Success Associate
2 weeks ago
At T-Mobile, we are committed to empowering our customers with the latest technology and exceptional service. As a Mobile Associate, you will play a vital role in bringing our brand to life by providing an unparalleled customer experience.
Job OverviewMobile Associates work as part of a Retail Team of Experts to deliver seamless service and sales experiences. They are passionate about connecting people and thrive in fast-paced environments where technology innovations, customer needs, and the Retail experience are continuously evolving. Our team members immerse themselves in significant connections with our customers, building new and deepening existing relationships while continuously working to build expertise in uncovering customer needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning opportunity, where new associates work with their team and proactively build skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.
Key Responsibilities:- Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
- Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
- Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
- Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.
- Approaching service and sales needs with composure, integrity and compassion.
Additional responsibilities include becoming skilled with and consistently using digital tools in interactions and onboarding to actively demonstrate how our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further. Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources. Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
Requirements:- High School Diploma/GED (Required)
- 6 months of customer service and/or sales experience, Retail environment preferred. (Required)
- Passionate customer advocate with the desire to be yourself when connecting and having fun doing it (Required)
- Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
- Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
- Effective at balancing customer needs and performance goals. (Required)