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Service Excellence Specialist

3 weeks ago

Hyattsville, Maryland, United States Hyattsville - Busboys and Poets Full time
About Our Company

Busboys and Poets owns and operates eight multi-concept restaurant, bar, event, and bookstore spaces across DC, Maryland, and Virginia. We pride ourselves on fostering diversity and inclusivity within our team and strive to provide a welcoming environment for all.

Job Summary

We are seeking a skilled Service Excellence Specialist to join our team at Hyattsville - Busboys and Poets. This individual will play a vital role in delivering exceptional guest experiences and driving our business forward.

Responsibilities

The successful candidate will:

  • Engage with guests in a friendly and professional manner, ensuring their satisfaction with our food and services.
  • Collaborate with kitchen staff, management, and other team members to maintain smooth operations and high-quality service.
  • Contribute to maintaining a clean and organized dining area, adhering to our rigorous health and safety standards.
  • Address customer concerns and feedback in a prompt and professional manner, utilizing constructive communication techniques.
Requirements and Qualifications

To succeed in this position, you should have:

  • A strong passion for delivering exceptional customer service.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Weekend availability and a minimum of 3 shifts per week.
Salary Information

We offer a competitive salary of $17.05 per hour, along with various benefits, including comprehensive health insurance, dental insurance, vision insurance, a 401(k) retirement plan, paid parental leave, and more.