Automotive Service Representative
6 days ago
**About Us**
At Colonial Chevrolet of Acton, we're committed to delivering exceptional customer service and building long-lasting relationships with our customers. Our team is dedicated to providing a positive and welcoming experience for everyone who walks through our doors.
We're seeking a highly motivated and customer-focused individual to join our team as an Automotive Service Advisor. As a key member of our service team, you will serve as the primary point of contact for our customers, ensuring their needs are met and exceeded.
Key Responsibilities:
- Greet customers and understand their automotive service needs.
- Perform vehicle walk-around inspections with customers and accurately document service needs.
- Provide accurate estimates and quotes for automotive services.
- Offer and sell additional products and services to meet customer needs.
- Coordinate and schedule service appointments.
- Communicate regularly with technicians to ensure timely completion of services.
- Keep customers updated on the status of their vehicle.
- Explain repairs and services to customers in a clear and understandable manner.
- Process payments for services rendered.
- Follow up with customers after services are completed to ensure satisfaction.
About the Role:
This is a full-time position that offers a competitive base salary of $70,000 - $100,000 per year, paid weekly. In addition to a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and a 401(k) retirement plan, we also provide ongoing training and development opportunities to help you succeed in this role.
Requirements:
- Previous experience in the automotive industry is preferred.
- Exceptional customer service and communication skills.
- Proven sales experience.
- Ability to work in a fast-paced environment.
- Detail-oriented with excellent organizational skills.
- Proficient in using computer systems and software applications.
- Must have a valid driver's license and a clean driving record.
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