Automotive Service Representative

6 days ago


Acton, Massachusetts, United States Colonial Chevrolet of Acton Full time

**About Us**

At Colonial Chevrolet of Acton, we're committed to delivering exceptional customer service and building long-lasting relationships with our customers. Our team is dedicated to providing a positive and welcoming experience for everyone who walks through our doors.

We're seeking a highly motivated and customer-focused individual to join our team as an Automotive Service Advisor. As a key member of our service team, you will serve as the primary point of contact for our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Greet customers and understand their automotive service needs.
  • Perform vehicle walk-around inspections with customers and accurately document service needs.
  • Provide accurate estimates and quotes for automotive services.
  • Offer and sell additional products and services to meet customer needs.
  • Coordinate and schedule service appointments.
  • Communicate regularly with technicians to ensure timely completion of services.
  • Keep customers updated on the status of their vehicle.
  • Explain repairs and services to customers in a clear and understandable manner.
  • Process payments for services rendered.
  • Follow up with customers after services are completed to ensure satisfaction.

About the Role:

This is a full-time position that offers a competitive base salary of $70,000 - $100,000 per year, paid weekly. In addition to a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and a 401(k) retirement plan, we also provide ongoing training and development opportunities to help you succeed in this role.

Requirements:

  • Previous experience in the automotive industry is preferred.
  • Exceptional customer service and communication skills.
  • Proven sales experience.
  • Ability to work in a fast-paced environment.
  • Detail-oriented with excellent organizational skills.
  • Proficient in using computer systems and software applications.
  • Must have a valid driver's license and a clean driving record.


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