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In-Room Dining Attendant

2 months ago

Houston Texas, United States Sage Hospitality Full time
Job Overview

As a key member of our hospitality team, the In-Room Dining Attendant is responsible for delivering exceptional service to our guests by providing prompt and courteous food and beverage service to guest rooms and hospitality suites.

Responsibilities
  • Set up and deliver all food and beverage orders in accordance with established guidelines, procedures, and policies as prescribed by company standards.
  • Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
  • Set up and deliver all VIP amenities.
  • Service all hospitality suites in accordance with BEO and established policy and procedures.
  • Complete all shift sidework as outlined in the hotel's operating policies and procedures.
  • Respond to customer needs, issues, comments, and problems to ensure a quality experience and enhance future sales.
  • Report all communications to immediate shift supervisor.
  • Perform all cash handling responsibilities in accordance with company policies and procedures.
Requirements
  • High school education or equivalent.
  • Previous experience in a similar position of 3 months or longer.
  • Basic knowledge of customer service principles, the food server function, and restaurant and kitchen operations.
  • Standard cash-handling procedures.
  • Fluent in oral and written English.
  • Vision ability to clearly see detailed guest checks, computer printouts, written instructions, and to observe entire restaurant in dimly lit conditions.
  • Manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
Work Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Lifting, pushing, pulling, and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
  • Balancing, stooping, kneeling, crouching, crawling, reaching, handling, and fingering throughout the shift.
  • Mobility - full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
  • Continuous standing - during preparation, during service hours, or during expediting.
  • Must have moderate hearing to hear customers, supervisors, and communicate with other staff.
  • Must have excellent vision to see that product is prepared appropriately.
  • Must have moderate comprehension and literacy to read use records and all special requests.
  • Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
  • Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
  • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.