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Senior Technical Infrastructure Manager

2 weeks ago

Menlo Park, California, United States Ekman Associates Full time

At Ekman Associates, we are seeking a seasoned Technical Program Manager to join our team. As a Technical Program Manager, you will be responsible for leading the delivery of complex IT infrastructure initiatives, with a focus on networks, network architecture, and network engineering.

The ideal candidate will have a strong background in technical program management, with experience working on large-scale IT projects. You will be responsible for managing multiple projects simultaneously, ensuring timely delivery, and meeting customer expectations.

We offer a competitive salary range of $145,000 - $195,000 per year, depending on experience. If you are a motivated and detail-oriented professional with excellent communication skills, we encourage you to apply.

Key Responsibilities:

  • Technical Audits and Assessments:
    • Lead the delivery of vendor site infrastructure audits/assessments, including pre-audit, audit, assessment, travel to vendor site, and vendor readiness reports.
    • Conduct comprehensive network security audits to assess security posture, identify potential risks, and ensure compliance with Meta's security policies and standards.
    • Review network device configurations, including routers, switches, firewalls, and other network equipment, to ensure proper implementation of security measures and required configuration.
  • Project Management - Implementation / Integrator:
    • Provide hands-on program management during analysis, design, development, testing, implementation, and post-implementation phases.
    • Solicit and document requirements to implement new business processes, services, or engineering efforts across both the organization and partner (vendor) organizations within the company.
    • Develop and manage end-to-end project work plans and ensure on-time delivery. Workplans must include tasks for the organization and the vendor.
    • Collaborate with engineering teams to develop test, pilot, and deployment plans. Identify any issues and work to resolve in a timely manner.
    • Implementation, and post-implementation phases. Perform day-to-day coordination and quality assurance for projects and tasks, as well as risk management and change management on projects.
  • Develop Process Improvements documentation and create new run books:
    • Work closely with vendor organizations to understand new initiatives, understand how they affect aspects of the program and/or other teams, and ensure these new initiatives are accounted for in existing processes.
    • Build service-level metrics, analyzing data to identify trends, propose strong technical cases for initiatives, and report on operations performance.
    • Find new efficiencies and process improvements in existing workflows while anticipating and mitigating potential problems.
    • Work with the organization's TPMs to support operational efficiencies and automation or tooling efforts.
    • Identify operational pain points and opportunities to improve business practices, analyze problems, and devise solutions to roadblocks and unique challenges across teams spanning dozens of cities and countries.
    • Create new processes/run books for vendors.
    • Ensure clear, transparent flow of information to all cross-functional teams.

Requirements:

  • B.S in Computer Science or a related technical discipline, or equivalent experience.
  • 10+ years of software engineering, systems engineering, or technical product/program management experience.
  • Experience delivering technical projects from inception to delivery.
  • Knowledge of user needs, gathering requirements, and defining scope.
  • Clear communication.
  • Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership.
  • Experience establishing work relationships across multi-disciplinary teams and multiple partners in different time zones.
  • Organizational, coordination, and multi-tasking experience.
  • Analytical and problem-solving experience with large-scale systems.
  • Strong understanding of network protocols, routing, switching, and security technologies.
  • Proficiency in network security tools, vulnerability scanners, and penetration testing methodologies.
  • Experience with PCoIP on public cloud, AWS, Virtual Desktop infrastructure; i.e., Citrix, VMware, etc.
  • Excellent analytical and problem-solving skills, with the ability to interpret complex technical information and communicate findings effectively.