Servicing Specialist

3 weeks ago


Salem, Massachusetts, United States SFB Full time
Job Summary

Salem Five is a growing regional financial services organization with a rich history of over 160 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers. This position requires the ability to work in the Salem, MA offices.

Key Responsibilities
  • Ensure compliance with all applicable regulations and laws for residential and consumer servicing functions.
  • Analyze existing processes to identify areas for operational efficiency using technology and automation.
  • Support servicing functions including collections, loss mitigation, and recovery.
  • Organize and manage the execution of all residential loss mitigation servicing functions.
  • Oversee recovery process including severely delinquent and charged off accounts.
  • Assist with customer inquiries and requests through all means.
  • Monitor and analyze new regulations in regards to state and federal compliance of collection and loss mitigation procedures.
Requirements
  • Associate's degree preferred; at least 3 years of experience in lending, credit, or servicing.
  • Strong customer service skills.
  • Strong verbal and written communication skills.
  • Strong financial skills as it relates to account reconciliations.
  • Must be self-motivated, able to work independently and possess solid decision making skills.
  • Knowledge of Microsoft Office including Excel and Word.
Benefits
  • Competitive Base Salary.
  • Health Insurance, Dental, Vision, Flexible Spending Account, Health Savings Account, 401k Matching, Tuition Reimbursement, Employee Referral Program, Summer Family Outing, Annual Holiday Reception and more.

Salem Five is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.



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