Support Specialist
3 days ago
Enterprise Mobility Inc is seeking a highly skilled Support Specialist to join our Fleet Management IT team. As a key member of our team, you will be responsible for investigating and diagnosing hardware, software, and communication problems. You will also be responsible for documenting resolutions within our knowledge base and ensuring the transfer of knowledge by developing and delivering training to our team and first-level support teams.
Key Responsibilities- Investigate and diagnose hardware, software, and communication problems
- Document resolutions within our knowledge base
- Develop and deliver training to our team and first-level support teams
- Install desktop hardware, including peripherals, and configure desktop and network printers/all-in-ones devices
- Participate in an on-call rotation
- Must be 18 years of age or older
- Must live in the St. Louis Metropolitan area
- Bachelor's degree preferred
- Must have a general understanding of networking fundamentals and client/server computing
- Must be committed to incorporating security into all decisions and daily job responsibilities
- Must have technical proficiency in the following areas: Windows 10, LAN architectures and transport protocols, Active Directory, Internet Explorer/Edge/Chrome, MS Office products, smartphone technology, remote connectivity, standard computer hardware and peripherals, network printing, DNS, DHCP
- Ability to lift 50 pounds multiple times throughout the day
- Ability to participate in an on-call rotation
- Ability to work both in-office (Lakeside Campus) and remote
- Must have the ability to meet all work from home technical requirements
- Must be presently authorized to work in the US without a requirement for work authorization sponsorship by our company for this position now or in the future
- Analyzing
- Communication
- Executing
- Flexibility
- Working With a Team
- Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
- High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms.
Enterprise Mobility Inc is an Equal Opportunity Employer. We seek and value people of all backgrounds because every employee, customer, and business partner is important. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address () to contact us about your interest in employment.
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