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Insurance Customer Care Representative

2 months ago

Derby, Connecticut, United States The Ekblade Agency Full time
Become Part of Our Esteemed Team

Our reputable agency, recognized as one of the largest Allstate offices in the region, has been thriving for over 30 years and is looking to grow our team further. We are in search of a Customer Support Specialist to join our vibrant workforce. While experience with Allstate is a plus, candidates with a background in insurance are encouraged to apply. Initial training will take place at our office and will transition to a hybrid work arrangement. This role offers a competitive salary structure, comprehensive benefits, and opportunities for professional advancement. If you are someone who embodies professionalism, positivity, and a commitment to community, we invite you to become a part of The Ekblade Agency family.

Benefits:
  • Base Salary with Commission and Bonus Potential
  • Paid Time Off (PTO)
  • Hands-on Training Provided
  • Monday to Friday Work Schedule
  • Opportunities for Career Advancement
  • Retirement Savings Plan
  • Evenings Off
  • Health Coverage
Key Responsibilities:
  • Customer Engagement: Act as the main point of contact for clients, addressing questions and providing effective solutions.
  • Policy Administration: Manage policy modifications, update client details, and ensure accurate record-keeping.
  • Problem Solving: Address client concerns efficiently and deliver prompt resolutions.
  • Record Keeping: Maintain thorough documentation of client interactions and transactions.
  • Relationship Development: Foster positive relationships with clients to build trust and loyalty.
  • Ongoing Learning: Stay updated on Allstate offerings to better meet client needs.
Qualifications:
  • Licensing: Must possess an active Property and Casualty License in Connecticut
  • Experience: Previous experience in insurance and customer service, ideally with Allstate
  • Communication Skills: Strong verbal and written communication abilities.
  • Customer Focus: A dedication to exceeding client expectations.
  • Flexibility: Capability to thrive in a hybrid remote work environment.
  • Team Collaboration: A strong team player contributing to a positive workplace.
  • Technical Skills: Proficient with CRM systems, Microsoft Office, and communication platforms.