Senior Vice President of Operations

4 weeks ago

Akron, Ohio, United States Emerald Resource Group Full time
Job Title: Director & Head of Retail Operations

Emerald Resource Group is seeking a seasoned leader to drive operational excellence across multiple retail locations. As the Director & Head of Retail Operations, you will have the opportunity to shape the operations of a well-established company with a legacy of excellence.

Key Responsibilities:
  • Operational Leadership: Oversee daily operations to ensure high-quality performance across all retail locations, implementing policies that drive efficiency and growth.
  • Strategic Planning & Execution: Collaborate with the CEO and senior leadership team to develop and execute strategic plans that align with the company's long-term goals.
  • Team Development & Leadership: Mentor and develop a high-performing operations team, promoting a positive, inclusive work environment.
  • Financial Oversight: Manage budgets, forecasts, and financial performance to meet and exceed business objectives while ensuring cost-effective operations.
  • Customer Focus: Ensure customer satisfaction is a top priority, continuously improving the customer experience through innovative service delivery.
  • Core Values Integration: Uphold and promote the company's core values, building local relationships and maintaining a forward-thinking approach to business challenges.
  • Risk Management: Identify potential risks and implement strategies to mitigate them, ensuring compliance with all legal and regulatory requirements.
Requirements:
  • Experienced Leader: 7+ years in an executive or senior management role, preferably in retail operations.
  • Retail Operations Expertise: A deep understanding of retail operations, with a preference for experience in the hardware sector.
  • Strong Financial Acumen: Proven experience managing complex budgets with strong financial oversight capabilities.
  • Strategic Thinker: Exceptional strategic planning, decision-making, and problem-solving skills.
  • Educational Background: Bachelor's degree in business administration, management, or a related field; an MBA or related master's degree is preferred.
Core Values Alignment:
  • Helpful: Commitment to assisting customers and team members.
  • Resourceful & Enterprising: Innovative in solving problems and seizing new opportunities.
  • Trust & Community: Builds and maintains strong local community ties.
  • Mission-Driven: Prioritizes the company's goals and mission above all.
  • Forward-Thinking: Maintains a consistent and future-oriented approach to business challenges.

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