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Customer Service Representative

2 months ago

Bensenville, Illinois, United States PeopleReady Full time

Job Overview

We are seeking a highly skilled Bilingual Customer Service Representative to join our team at PeopleReady. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, communicating effectively with customers, and resolving issues in a timely and professional manner.

Responsibilities

* Provide top-notch customer service to clients, responding to inquiries and resolving issues in a timely and professional manner
* Communicate effectively with customers, both verbally and in writing, to ensure their needs are met
* Collaborate with internal teams to resolve customer issues and improve overall customer experience
* Utilize strong problem-solving skills to resolve complex customer issues
* Maintain accurate records of customer interactions and issues

Requirements

* Must be fluent in Mandarin and English
* Previous customer service experience preferred, but not required
* Proficiency in Microsoft Office (all programs)
* Ability to learn new software programs and portals easily
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Excellent problem-solving skills and attention to detail

What We Offer

* Competitive pay and steady schedule
* Opportunities for career growth and advancement
* Collaborative and dynamic work environment

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join our team at PeopleReady.