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BMW Product Specialist
2 months ago
P&W Foreign Cars stands as Pittsburgh, Pennsylvania's leading dealership for BMW and MINI automobiles. As a family-owned establishment for over five decades, we prioritize our employees and foster a supportive work environment. We are currently in search of a BMW Product Specialist who possesses a strong affinity for technology and a commitment to providing outstanding customer service.
The BMW Product Specialist plays a crucial role in delivering detailed product knowledge throughout both the sales and aftersales stages. We value creativity and a customer-centric approach, ensuring our clients receive 'world-class' support. Our organization is dedicated to providing comprehensive training focused on professional sales and customer service excellence.
The ideal candidate will be a proactive individual with a proven history of achieving customer satisfaction while paying close attention to detail. Our commitment to quality and passion distinguishes us from competitors, and our employees are our greatest asset, contributing significantly to our ongoing success.
What We Provide:
- Health insurance
- Dental insurance
- 401K plan
- Monthly team gatherings
- Festive celebrations
- Employee engagement events
- Community involvement opportunities
- Career advancement prospects
Key Responsibilities:
- Deliver comprehensive product information throughout the sales journey, including vehicle configuration, presentations, test drives, and post-purchase customer service.
- Assist client advisors with product-related tasks and activities.
- Welcome customers in both sales and service areas, introducing them to BMW Product Specialist services.
- Provide extensive, customer-focused product experiences and clarify complex features based on individual customer needs.
- Utilize app and web-based systems to enhance the sales process, improve customer satisfaction, and ensure consistent delivery.
- Share transparent product information with the Genius community, sales representatives, and Contact Information Centers (CIC).
- Thoroughly explain the application and advantages of vehicle features in both sales and service contexts.
- Maintain regular communication with designated sales personnel regarding scheduled appointments, vehicle deliveries, and any changes.
- Arrive punctually for scheduled appointments and keep clients informed of any time adjustments.
- Acquire and maintain comprehensive product knowledge on all vehicles, including an understanding of competitors' features and potential drawbacks.
- Keep clients, sales, and service staff updated on new products, features, accessories, and their benefits.
- Meet management-assigned client satisfaction goals and follow up with new owners to ensure a positive delivery experience.
- Uphold high ethical standards and maintain a professional appearance at all times.
Qualifications:
- Valid driver's license preferred.
- Experience in an upscale, retail, or customer-focused environment preferred.
- Background in hospitality, technical customer support, or consumer electronics is advantageous.
- Proficient in using computers and tablets for information retrieval.
- Familiarity with industry-standard equipment.
