Clinical Support Specialist

2 weeks ago


Duarte, California, United States City of Hope Full time
About the Role

City of Hope is seeking a highly skilled and compassionate Information Clerk to join our team at Helford Clinical Research Hospital. As the first point of contact for patients, visitors, and staff, this role is responsible for providing exceptional customer service and administrative support across departments.

Key Responsibilities
  • Greet and direct callers and visitors, providing information and directions to hospital units.
  • Answer and route calls, screening for complexity and referring difficult inquiries to management.
  • Screen and badge visitors entering inpatient units.
  • Manage ambulatory care patient check-ins via EPIC, ensuring accurate records, consent forms, and delivery of patient materials.
  • Handle patient records (e.g., CDs) and ensure their safe return.
  • Coordinate communication between departments for incoming inpatients, surgery, and "Special Interest" patients.
  • Issue valet parking validations as needed.
  • Maintain knowledge of computer systems to assist with patient flow and scheduling.
  • Process donations and handle patient mail.
  • Request patient transport services and assist with related needs.
  • Maintain department records, ensuring workspace is organized for shift transitions.
  • Respond to patient and family inquiries, serving as a liaison with hospital staff to facilitate care.
  • Project a positive service image and ensure timely communication.
  • Submit maintenance requests and coordinate with EVS for lobby upkeep.
  • Issue COH identification cards to patients.
Requirements
  • High School or equivalent
  • Experience may substitute for minimum education requirements.
  • Six months in customer relations or related experience

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our Comprehensive Benefits, please CLICK HERE.



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