UX/UI Researcher

About Silicon Mountain Technologies

We are a 20-year-old software development company with a unique discovery consulting team. Our mission is to break the mold of traditional consulting. We offer agnostic services to solve our customers' needs. Our team of engineers and UX Designers values trust and ethics over the bottom line. We focus on delivering excellent solutions to our customers' satisfaction. We recognize the uniqueness of each problem we solve and know when to bring in expertise outside our walls. Our success is not measured by contract renewals, but by problems solved and trust earned.

We prioritize our employees' well-being and promote work-life balance. Our team is headquartered in Lakewood, CO, with customers and employees from coast to coast.

Position Summary

We are seeking a UX/UI Researcher to join our innovative and collaborative team. As a UX/UI Researcher, you will lead comprehensive research initiatives to drive the development of user-centered solutions across diverse government organizations. You will focus on uncovering critical insights from users, conducting rigorous research, and influencing product and service design through data-driven recommendations. We are looking for someone who can thrive in an ever-evolving landscape, leading research efforts that shape impactful outcomes for both internal and external stakeholders.

Our main office is located in Denver, CO. We have customers in Cape Canaveral, FL.

The ability to obtain and maintain a United States security clearance is required for this position. U.S. citizenship is required as only U.S. citizens are eligible for a security clearance.

Core Responsibilities

• Lead and conduct end-to-end UX/UI research initiatives, including planning, execution, analysis, and reporting, to inform product development and service improvements.
• Collaborate with cross-functional teams and external stakeholders to identify research objectives, user needs, and organizational opportunities for growth and innovation.
• Develop and execute user research plans using various methodologies, including user interviews, surveys, ethnographic studies, synthesis, usability testing, and contextual inquiry.
• Analyze and synthesize qualitative and quantitative data to create actionable insights that influence product roadmaps and UX/UI design strategies.
• Advocate for user-centered design by presenting findings, personas, journey maps, and recommendations to stakeholders, ensuring the user voice is integrated into all stages of the design process.
• Collaborate with design and product teams to co-create solutions based on research findings and ensure usability, accessibility, and an exceptional user experience.
• Facilitate workshops and lead research discovery sessions with clients and internal teams to align on goals, set research priorities, and define success metrics.
• Act as a thought leader in UX research by contributing to the development of research frameworks, tools, and best practices across the organization.
• Travel as needed to meet with remote teams and stakeholders for in-depth research sessions and presentations of findings.

Ideal Traits

• Exemplary critical thinker and creative problem solver
• Internally motivated
• Life-long learner; always looking for personal and professional areas for growth and skill development
• Inquisitive and curious; frequently asking questions and learning about new things
• Team player with exceptional verbal & written communication skills
• Ability to stay productive, solve problems, and function at a high-level independently
• Excels in empathetic engagement of end users to ensure they are listened to and their needs are well understood
• High-level competency in translating end user needs into product features and goals
• Habitually sets priorities and meets deadlines
• Extremely comfortable with and adept at learning new technologies and product development platforms
• Competency in designing/developing illustrative UI/UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, and prototypes
• Familiarity with some of the following front-end technologies: HTML, CSS, Java, JavaScript, React
• Bachelor's degree preferred