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Operations Manager Trainee

2 months ago

Phoenix Arizona, United States PDS Health Full time
About the Role

We are seeking a highly motivated and organized Operations Manager Trainee to join our team at PDS Health. As an Operations Manager Trainee, you will have the opportunity to gain hands-on experience in managing a dental office and develop the skills necessary to succeed in this role.

Key Responsibilities
  • Model company culture, values, and standards based on the We Believe Behavioral Framework.
  • Assess, hire, and retain right-fit team members through comprehensive training, supervision, counseling, and coaching.
  • Assess, investigate, and resolve staff and patient issues by analyzing facts and circumstances to develop timely, effective, logical, and creative solutions.
  • Execute the PDS Operational Model with consistency to meet identified office imperatives in partnership with the Owner Dentist.
  • Drive year-over-year revenue and profit growth.
  • Manage expenses to achieve monthly goals and budget.
  • Show proficiency and adherence to cash management and accounting protocols.
  • Be the catalyst in team development of the Perfect Patient Experience.
  • Deliver effective leadership, coaching, and mentoring with team members to identify and implement opportunities for improvement.
  • Maintain an appropriate professional appearance and demeanor in accordance with company policies.
  • Address others professionally and respectfully.
  • Gain proficiency and understand the tools and resources available with regards to people-related functions, such as assessment, hiring, retention, performance evaluation, separation processes, and compensation guidance and execution.
  • Ensure compliance with company policies, as well as state, federal, and other regulatory bodies.
  • Report weekly to the Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems.
  • By the end of the development program, show competency in managing a team of both front office and back office team members, displaying leadership and team development capabilities.
  • Develop and implement an office success plan, including development of staff and office protocols to provide for efficient operations during manager absences.
  • Other duties and responsibilities as assigned by direct supervisor that will result in improved team member development outcomes.
Requirements
  • High school diploma or equivalent.
  • Five or more years of related work experience in operational management.
  • Operations Manager Trainee must possess and maintain a valid driver's license and automobile insurance. Driver's license must be verified by completing a motor vehicle record check at the time of hire.
  • Operations Manager Trainees are required to timely travel to multiple offices per day, in some cases several times per day, and must have reliable means of transportation to travel to assigned offices.
  • In lieu of a valid driver's license and automobile insurance, Operations Manager Trainee must have reliable means of alternate transportation that would allow for required, timely travel to multiple offices per day, in some cases several times per day.
  • Travel may be planned or unplanned and is subject to change without notice.
Preferred Qualifications
  • Associate degree, Bachelor's degree.
  • Five or more years of experience leading a team, mentoring, and coaching subordinates.
Knowledge, Skills, and Abilities
  • Results Oriented (energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results).
  • Effective Team Builder (character/integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent).
  • Patient Advocate (flexible and adaptive; empathetic; passionate; ethical).
  • Process Focused Operator (data-driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient).
  • Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of staff and clinicians; understands local market drivers and competition).
  • Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to the individual's needs; recognizes and celebrates improvement to sustain change).
  • Requires knowledge of dental plans, insurance fees, administrative guidelines, limitations, and exclusions, reporting systems; business correspondence and business reporting techniques; and business principles of profit and loss statements.
  • Skills required include use of knowledge of all Microsoft Applications, Epic, 1VU, BOX, and use of standard office equipment.
  • Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature.
  • Ability to multitask effectively and work in a fast-paced and sometimes ambiguous environment, without compromising quality of work.
  • Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the organization.
  • Ability to read, analyze, and interpret common financial reports, and legal documents. Ability to respond to common inquiries from patients, team members, regulatory agencies, vendors, or other members of the business community.
  • Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure.
  • Ability to interpret and apply policies and procedures.
  • Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Strong sense of personal responsibility for tasks assigned; ability to work with others and accept direction.
  • Strong commitment to educational advancement. Flexibility in adapting processes to meet unique needs.
  • Ability to communicate effectively and present information, both verbally and in writing. Ability to lead a team, prioritize their duties, coach, mentor, train, write effective performance evaluations, conduct feedback, and handle team member relations issues.
  • Organizational ability by demonstrating a systematic approach in carrying out assignments. Very orderly and excels at cutting through confusion and turning chaos into order.
  • Demonstrates a strong ability to identify, analyze, and solve problems.
  • Detail-oriented, organized, process-focused, problem-solver, self-motivated, proactive, patient-focused.
  • Ability to create presentations and use outstanding presentation skills.