Healthcare Receptionist

3 weeks ago

Casa Grande, Arizona, United States Sun Life Health Full time

Careers at Sun Life Health offer the perfect blend of challenge and reward. As a Call Center Operator, you will have the opportunity to work in a dynamic and collaborative environment, making a real difference in our patients' lives.

">What You'll Do
  • Answering multi-line telephone system calls in a timely and professional manner
  • Scheduling appointments for Family Practice, Pediatrics, and OB/GYN offices
  • Routing calls to the appropriate department or staff member when necessary
  • Determining the urgency of calls and transferring them to the Clinical Triage Nurse when required
  • Assisting staff by recording messages for providers/medical staff and routing them to the appropriate provider work list
  • Receiving refill requests and routing them to the appropriate clinic department
  • Verifying and updating patient information and documenting insurance changes for Front Desk
  • Maintaining patient confidentiality and protecting clinic operations by keeping confidential information secure
  • Using a 2-person identifier to minimize errors and ensure confidentiality
  • Providing patients with information regarding cost for consultations for self-pay patients
  • Providing callers with general driving directions or answering general questions about the clinic while maintaining confidentiality
  • Receiving telephone encounters from Providers to call and schedule patients, as well as telephone encounters from patients requesting appointments
  • Assisting with call overflow from other scheduling departments
  • Creating electronic patient charts for new patients as needed or requested
  • Advising uninsured patients of our sliding-fee program and transferring them to Outreach to schedule an appointment
  • Assisting patients with registering to the Patient Portal/Healow App
Who We Are Looking For
  • Ability to answer multi-line telephone system calls
  • Bilingual (English/Spanish) preferred
  • Computer literate
  • Ability to work in a fast-paced environment
Compensation

Estimated Salary Range: $14.50 - $16.50 per hour

Benefits
  • Great Company Culture
  • Work that Stays at Work (genuine work/life balance)
  • Rest and Relaxation (2 weeks paid time off, 10 paid holidays, and sick time)
  • Health Benefits (medical with HSA and FSA options, dental, vision, life, short- & long-term disability insurance)
  • Prepare for the Future (403-(b) retirement plan)

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