Case Manager

4 days ago

Jacksonville, Florida, United States The GEO Group, Inc. Full time
Job Title: Case Manager - Immigration Specialist

Join The GEO Group, Inc. as a Case Manager - Immigration Specialist and contribute to the success of our organization. As a Case Manager - Immigration Specialist, you will be responsible for providing case management services to Intensive Supervision Appearance Program (ISAP) participants, ensuring their successful integration into the community.

Key Responsibilities:
  • Develop and implement individual service plans for ISAP participants, ensuring compliance with state and federal regulations.
  • Conduct regular face-to-face meetings with participants, providing guidance and support to achieve their goals.
  • Install and monitor electronic monitoring equipment, ensuring participants' compliance with program requirements.
  • Assist participants in acquiring travel documents and connecting them with community resources, including transportation, medical, and financial assistance.
  • Coordinate translation services and facilitate communication between participants and program staff.
  • Supervise participants in company offices, ensuring a safe and supportive environment.
  • Establish schedules for participants, including counseling sessions, immigration court appearances, and access to legal services.
  • Review individual service plans, conduct risk/needs assessments, and write progress reports, ensuring compliance with contractual obligations.
  • Report program violations in a timely manner, using established reporting parameters.
Requirements:
  • Bachelor's degree in a related field, such as sociology, psychology, social work, or criminal justice.
  • At least two years of customer service or case management experience, preferably in fields related to law, social work, detention, corrections, or working with multicultural clients.
  • Bilingual English/Spanish required, with the ability to interpret and articulate rules, orders, instructions, and materials.
  • Valid driver's license and ability to safely operate a motor vehicle for home visits.
  • Ability to pass a federal background check and obtain a suitability determination.
  • United States citizenship required.
Working Conditions:

This role requires regular interaction with participants, community contacts, government officials, and program staff. The ability to work in a fast-paced environment, with multiple priorities and deadlines, is essential. The Case Manager - Immigration Specialist will be required to travel to participants' homes and community locations, using standard office equipment and technology.

The GEO Group, Inc. is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional service to our participants and communities.

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