Restaurant Host

3 weeks ago


Wichita, Kansas, United States Ambassador Hotel Wichita Full time
Job Summary:

The Server is the conductor of the dining room symphony, leading and maintaining communication between the service team and being the primary presence at the table. This role requires the ability to delegate and prioritize quickly and constantly, taking control and ownership of every guest's experience. Servers must have a high degree of emotional intelligence and deliver thoughtful, empathy-driven service, derived from comprehensive food, wine, and spirits knowledge.

Responsibilities:

• Greet guests within 1 minute of being seated.
• Lead guests through all aspects of the dining experience.
• Provide gracious and professional food and beverage service in an efficient manner, answering questions, suggesting sales, and creating an upbeat atmosphere for guests.
• Be knowledgeable of the menu, brands, prices, and options, as well as the restaurant's promotions and specials.
• Take guest beverage and/or food orders and input orders accurately in the point-of-sale system.
• Communicate all allergy and dietary restriction information clearly on tickets.
• Retrieve and deliver food and beverage orders in a timely manner.
• Replenish beverages and ensure guest satisfaction throughout the meal service.
• Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local, and company regulations.
• Clear plates at the appropriate time and ask for help when necessary.
• Crumb the table whenever appropriate during the meal.
• Maintain a well-stocked serving station at all times.
• Present the check and be responsible for all transactions, including receiving payment and accurately counting back change.
• Keep the table areas and bar clean, orderly, and properly stocked, clearing and resetting tables as needed.
• Give every table a sincere thank you and farewell.
• Respond graciously to guest service issues and report the situation to Restaurant Management.
• Conduct oneself in a professional manner, aware that all actions and communications are within guests' view.
• Maintain a sincere, positive, pleasant, and enthusiastic attitude, providing our customers with the highest quality care and service.
• Additional tasks and responsibilities may be assigned at the discretion of the manager, and tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.

Requirements:

• Ability to think and communicate clearly in high-pressure situations.
• Ability to move quickly and gracefully throughout the dining room.
• Demonstrate basic math skills with excellent reading, writing, and verbal communication skills.
• Knowledgeable of the menu, ingredients, and cooking techniques, as well as drink recipes and pricing.
• Ability to confidently make food and beverage pairing recommendations.
• Ability to execute professional wine service.
• Knowledgeable of pre-check register operation.
• Knowledgeable of computer operations and ordering procedures.
• Knowledgeable of basic sanitation.
• Ability to effectively communicate with customers, co-workers, and supervisors.
• Ability to maintain excellent attendance and punctuality.

Experience:

• Previous bartending, serving, and/or customer service experience.
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