Technical Software Support Specialist
3 weeks ago
About CooperSurgical
We are a leading fertility and women's healthcare company dedicated to delivering innovative solutions that enhance the work of healthcare professionals. Our mission is to put time on the side of women, babies, and families at the healthcare moments that matter most in life.
Job Summary
We are seeking a skilled Technical Software Support Specialist to join our team. The successful candidate will be responsible for providing technical support to our customers, troubleshooting complex technical issues, and escalating unresolved issues to our development teams.
Key Responsibilities
- Provide technical support to customers via various channels, including email, phone, and chat.
- Troubleshoot complex technical issues and identify root causes.
- Evaluate and escalate unresolved issues to our development teams.
- Contribute to the development of our internal and external knowledge base.
- Provide training and guidance to our Level 1 support staff.
- Monitor and analyze support tickets to identify trends and areas for improvement.
Requirements
- Bachelor's degree in Information Technology or Computer Science.
- ITSM/ITIL certification.
- Previous experience in a software-hosted product-related business.
- Strong technical background and ability to demonstrate competence in various technologies, including AWS, Azure, Windows Server, and SQL.
- Excellent communication and problem-solving skills.
What We Offer
We offer a competitive total compensation package, including medical coverage, 401(k), parental leave, fertility benefits, and paid time off. We are committed to equal employment opportunity and are proud to be an equal opportunity workplace.
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