Airport Customer Support Specialist

1 week ago


Sacramento, California, United States Hertz Part time

We are seeking an experienced Airport Customer Support Specialist to join our team at Hertz. In this role, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction and retention.

You will work closely with our management team to analyze Net Promoter Score (NPS) results, determine cause, and execute plans to improve guest satisfaction.

This role requires strong communication and problem-solving skills, as well as the ability to work collaboratively with our management team to achieve business objectives.

Responsibilities:

  • Provide exceptional customer service, resolving issues promptly and professionally
  • Analyze NPS results to determine cause and execute plans to improve guest satisfaction
  • Work closely with management team to achieve business objectives
  • Communicate effectively with employees and management to ensure seamless service delivery


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