Cashier Clerk

Under the guidance of a supervisor, performs a variety of routine and semi-routine clerical duties related to cashiering and patient/customer service. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

• Provide exceptional customer service to patients, members, and visitors, responding to their needs in a prompt, courteous, and professional manner.
• Maintain knowledge of current health plan and non-plan policies, as well as Regional standards and communications, to ensure accurate and efficient service.
• Process cash, credit, and collection transactions, verifying information and ensuring accuracy and accountability.
• Investigate and resolve customer complaints and service issues, referring difficult problems to a supervisor as needed.
• Operate a computerized cashiering system, entering transactions and posting charges for services and supplies.
• Reconcile and balance cash, checks, and credit card transactions, reporting any discrepancies to a supervisor.
• Prepare and process bank deposits, maintaining accurate records and ensuring timely submission.
• Perform other duties as assigned, including appointment scheduling, data entry, and report preparation.

• 6 months of experience in a cashiering or customer service role, preferably in a healthcare setting.
• High school diploma or equivalent required; post-secondary education or certification preferred.
• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
• Attention to detail and accuracy, with the ability to maintain confidentiality and handle sensitive information.
• Ability to work in a fast-paced environment, with flexibility to adapt to changing priorities and deadlines.

• Cashier experience in a financial institution or healthcare setting.
• Demonstrated ability to balance cash and maintain accurate records.
• Knowledge of word processing, spreadsheet, or database applications.
• Appointment registration and scheduling experience, with knowledge of healthcare and insurance benefits.

Kaiser Permanente is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and commitment to excellence.