Case Manager II

1 month ago

Concord, New Hampshire, United States SHELTER Inc Full time
Job Title: Case Manager II

Organization: SHELTER, Inc.

SHELTER, Inc. is a community-based non-profit organization dedicated to eliminating homelessness. We operate in Contra Costa, Solano, and Sacramento counties.

Mission:

To prevent and end homelessness among low-income, homeless, and disadvantaged families and individuals by providing housing services, support, and resources that lead to self-sufficiency.

Purpose of Role:

This position assists and aids program participants in setting, managing, and attaining their goals to become self-sufficient and financially independent through employment or assistance with social services.

The Case Manager may perform home visits, work a flexible schedule, and accommodate participants available during evenings or weekends.

Responsibilities:
  1. Intake and Assessment:
  • Screen prospective program participants for eligibility.
  • Provide complete information regarding program services, expectations, rights, and responsibilities.
  • Obtain and review necessary case acceptance authorizations/consents, including income verification and other documentation.
  • Complete assessments, including HMIS Intake, VI-SPDAT, and Housing Retention Assessment.
Case Planning and Monitoring:
  • Conduct interviews and gather information for factual base on which to formulate a plan.
  • Critically analyze information gathered during the assessment phase and apply it in the formulation of a plan.
  • Establish participant goals based on appropriate resource utilization, participant consensus, and level of care and services required.
  • Document accurately in established record systems.
Data and Documentation:
  • Follow established procedures for opening service files.
  • Keep all relevant service data up-to-date in HMIS systems and maintain case files in accordance with applicable guidelines.
Expected Proficiencies:
  • Knowledge of social service resource systems and self-help intervention strategies.
  • Independently counsel populations with mental health, substance abuse, and homeless individuals.
  • Knowledge and skills in handling substance abuse and mental health issues.
  • Knowledge of public benefits and financial resources available in the community.
Professionalism:

A high level of integrity and strong ethical values, with the capacity to maintain the highest standards of confidentiality with all records.

Strong oral and written communication and listening skills.

Quality Control:

Demonstrates accuracy and thoroughness, monitors own work to ensure quality, and applies feedback to improve performance.

Well Organized:

Able to effectively manage multiple assignments to meet project deadlines.

Minimum Qualifications:

Bachelor's degree in social services or a related area, certification from a four-year program in a related area, or a combination of education and experience that demonstrates a capacity to help people coming from crisis situations and traumatizing circumstances to develop self-sustainability.

Experience working with low-income and/or homeless populations.

Proficient computer skills, including Microsoft Office Suite (Outlook, Word, and Excel).

Proficient typing skills.

Ability and willingness to work flexible hours to accommodate participants available during evenings or weekends.

Access to reliable personal transportation, including a DMV record that permits the driver to be insured under SHELTER, Inc.'s automobile coverage.

Must successfully pass a criminal background check.

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