Customer Service Representative

4 weeks ago

Texarkana, Texas, United States Brookshire Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Courtesy Clerk. As a key member of our store team, you will be responsible for maintaining a clean and safe shopping environment, engaging with customers, and providing exceptional customer service.

Essential Duties and Responsibilities

  • Ensure groceries are bagged properly and efficiently, while maintaining a high level of customer satisfaction.
  • Collect and store shopping carts in a safe and organized manner.
  • Maintain a clean and well-stocked front-end area, including racks, coolers, and cleaning supply stations.
  • Engage with customers to promote product sales and provide a positive shopping experience.
  • Follow Company guidelines for cleaning and maintaining a safe working environment.
  • Provide exceptional customer service by greeting customers, answering questions, and resolving issues in a timely and professional manner.
  • Work effectively in a fast-paced environment, prioritizing tasks and managing time to meet customer needs.

Knowledge, Skills and Abilities

  • Ability to remain courteous and professional with customers at all times.
  • Effective communication skills, both written and verbal.
  • Ability to multitask and work in a fast-paced environment.
  • Flexibility to work a variety of schedules, including nights, weekends, and holidays.

Education, Experience, and Qualifications

  • Typically involves on-the-job training.
  • Minimum of 16 years of age required.

Physical Demands

  • Continuously required to use close vision, distance vision, depth perception, or the ability to focus.
  • Continuously required to stand or walk.
  • Continuously required to talk and hear.
  • Frequently required to use hands for reaching, touching, or handling.
  • Frequently required to push, pull, maneuver, or lift objects up to 40 lbs.
  • Frequently required to bend, kneel, or squat.
  • Occasionally required to push, pull, maneuver, or lift objects up to 75 lbs.

Work Context and Environment

  • Work is generally performed in a retail store environment.
  • Frequently exposed to outside temperatures and weather conditions.
  • Occasionally exposed to wet, slippery, or damp conditions.
  • Occasionally exposed to cleaning agents.
  • Quiet to moderate noise level.

Equal Opportunity Employer

Brookshire Grocery Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, or military status.

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