Support Staff Supervisor

3 weeks ago


South Dartmouth, Massachusetts, United States Fallon Health Full time

About Fallon Health:

Fallon Health is a company that cares. We prioritize our membersalways-making sure they get the care they need and deserve.

Our mission is to improve health and inspire hope. We strive to be the leading provider of government-sponsored health insurance programs-including Medicare, Medicaid, and PACE- in the region.

Job Summary:

This role is responsible for managing all supervisory functions for site-based support staff, including hiring, training, and disciplinary actions. The successful candidate will have excellent communication and leadership skills, with the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Manages all supervisory functions for site-based support staff, including hiring, training, and disciplinary actions.
  • Completes annual employee evaluations and competencies.
  • Conducts monthly staff meetings.
  • Oversees intake and enrollment process for prospective enrollees.
  • Assures that all demographic and other non-clinical information is entered into the EHR and documents are scanned according to established procedures.
  • Functions as Transportation Coordinator, or oversees a designee, to assure safe and timely transport of all participants to/from the site, home and appointments.
  • Collects and enters all data related to HPMS reporting.
  • Manages the preparation of all claims and invoices.
  • Maintains referrals.
  • Maintains attendance logs and meeting minutes and certification logs as requested by Site Director.
  • Assures that front-desk/reception area is always staffed while site is open.
  • Manages and maintains appointment scheduling functions including assisting participants with scheduling outside appointments.
  • Responsible for attending and taking minutes for various meetings.
  • Other duties and special projects as assigned.

Qualifications:

  • 3 years supervisory experience.
  • Experience in a healthcare or insurance setting preferred but not required.
  • Excellent computer skills including familiarity with information retrieval, data collection, and word processing.
  • Excellent verbal and written communication skills.
  • Associates degree preferred or applicable work experience.

COVID-19 Vaccination:

Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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