Team Associate
1 week ago
We are seeking a highly motivated and customer-focused Team Member to join our dynamic team at Moo Moo Express Car Wash. As a Team Member, you will play a vital role in providing exceptional customer service and driving sales efforts to engage potential customers and present our monthly unlimited car wash packages.
Key Responsibilities:
- Provide top-notch customer service and ensure 100% customer satisfaction
- Engage with customers pre- and post-wash to understand their needs and preferences
- Upsell and cross-sell our services and products to existing customers
- Maintain quality assurance through accurate Quality Control checks
- Comply with all safety protocols and standard operating procedures
- Address customer escalations in a calm and professional manner
- Operate basic functional retail equipment, including computers and POS systems
- Pitch our memberships to new customers and promote our services
- Learn and expand knowledge of our wash process and equipment
Requirements:
- High school diploma or equivalent certificate
- Ability to work flexible hours, including weekends
- Previous sales and customer service experience
- Positive attitude and excellent communication skills
- Ability to work in a fast-paced environment and lift up to 25lbs
Benefits:
- Competitive hourly rate of $14.00
- Additional commission on membership sales
- Opportunities for pay increases and career growth
- Monthly incentives and award programs
- Unlimited Wash Club membership
- 50% off retail items
- Supplied uniforms
- Paid vacation per Employee Manual
About Us:
Moo Moo Express Car Wash is part of Express Wash Concepts, a leading provider of eco-friendly car wash services. We are committed to delivering exceptional customer experiences and providing opportunities for personal and career growth.
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