Senior Systems Operation Engineer

4 weeks ago

Vancouver, Washington, United States Fisher Investments Full time
Job Summary

We are seeking a highly skilled Senior Systems Operation Engineer to join our team at Fisher Investments. As a key member of our Technology department, you will be responsible for designing, implementing, and managing large-scale systems infrastructure solutions, with a focus on Citrix and Windows environments.

As a Senior Systems Operation Engineer, you will lead the effort in standardizing processes, streamlining and making processes simple while providing technical escalation point for production support during normal business and off-hours. You will work independently to provide technical solutions to solve complex challenges for both IT-facing and business-facing customers.

The ideal candidate will have extensive experience in large-scale Citrix environments (preferably VDI) where reliability and performance are paramount. You will be responsible for managing technical aspects of assigned projects, including planning and resolving issues, and ensuring the successful implementation of technology projects by working with Solutions Architecture, Operations, Information Security, and other departments.

Key Responsibilities:

  • Lead with a team of systems & application delivery engineers in daily support of current environment with a goal of continually improving the end-user experience
  • Assist team with support of enterprise applications and software in the various end-user environments (i.e. local operating system and VDI)
  • Research and testing solutions to application technical issues, including using scripting methods to automate
  • Help resolve escalated incidents and participate in problem management activities
  • Work in collaboration with other members of the IT Department to solve more complex user technical problems related to desktop computing and applications
  • Provides feedback to Engineering regarding product quality, documentation & potential areas of training and product improvement across multiple products
  • Configuring, managing, and troubleshooting issues with Windows and Citrix servers
  • Implements applications and virtual desktop solutions using the entire Citrix portfolio (XenApp, XenDesktop)
  • XenDesktop & XenApp Experience upgrading and patching the Citrix and Windows environments to meet security, audit and business requirements
  • Experience with Windows Systems Management and Patch management Technologies (SCCM, Group Policy and WSUS)

Requirements:

  • 10+ years of experience in Systems Engineering (Citrix Focused)
  • Experience in following technologies required: VDI, Mobility, Citrix, or Collaboration solutions including Cloud-based productivity applications like Office 365, SharePoint Online, OneDrive
  • Demonstrated experience developing and executing technology roadmaps and delivering measurable improvements
  • Experience implementing and managing end-point operational analytics and end-user experience monitoring solutions
  • Experience working with Procurement and Service Desk teams to insure license compliance
  • Prioritize user community satisfaction and feedback in meeting the business demands
  • Demonstrated experience improving end-user experience from a hardware and access perspective

What We Offer:

  • $130,000 - $145,000 base salary per year in the state of WA - New hires should expect to start at the lower end of the range depending on experience
  • Eligible for a discretionary bonus based on firm and individual performance

Why Fisher Investments:

We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:

  • 100% paid medical, dental and vision premiums for you and your qualifying dependents
  • A 50% 401(k) match, up to the IRS maximum
  • 20 days of PTO, plus 10 paid holidays
  • Family Support programs including 8 week Paid Primary Caregiver Leave, fertility, family forming, and hormonal health assistance and back-up child, adult, and elder care
  • $10,000 fertility, hormonal health and family-forming benefit
  • Opportunity to participate in our hybrid work from home program. This program is subject to change. Based on tenure and performance eligibility, you will have the opportunity to work from home up to 75 days per year

FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER

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