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Customer Service Representative

2 months ago

Wichita, Kansas, United States Mid American Credit Union Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Mid American Credit Union. As a key member of our Member Services department, you will play a vital role in providing exceptional service to our members, ensuring their needs are met and exceeded.

Key Responsibilities
  • Member Relations
    • Develop and maintain strong relationships with members to understand their financial needs and goals.
    • Provide personalized service to members, addressing their inquiries and concerns in a timely and professional manner.
  • Transaction Processing
    • Process transactions accurately and efficiently, including loans, deposits, and withdrawals.
    • Verify member information and ensure compliance with credit union policies and procedures.
  • Problem Resolution
    • Listen actively to member concerns and work to resolve issues in a fair and timely manner.
    • Collaborate with internal teams to resolve complex issues and provide solutions that meet member needs.
  • Operations and Compliance
    • Follow established policies and procedures to ensure accurate and efficient transaction processing.
    • Stay up-to-date on credit union products and services to effectively promote and sell to members.
Requirements
  • Education
    • High school diploma or equivalent required.
  • Experience
    • 6-24 months of customer service experience in a financial institution or related field.
  • Skills
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and multitask effectively.
    • Proficient in Microsoft Office and Windows operating system.
What We Offer
  • Competitive Compensation
    • Salary range: $ [insert salary range]
  • Benefits
    • Medical, dental, and vision insurance.
    • 401(k) plan with company match.
    • Tuition reimbursement program.
  • Work-Life Balance
    • Flexible scheduling to accommodate work-life balance.
    • Paid time off and holidays.