Customer Service Representative

6 days ago


Easton, Pennsylvania, United States Sherwin-Williams Full time
Job Overview

Sherwin-Williams is a leading manufacturer of paints, coatings and related products. We are committed to delivering exceptional customer service and providing our customers with the highest quality products.

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service to our wholesale and retail customers, answering their questions about our products and recommending the right solutions.

Key Responsibilities:
  • Provide exceptional customer service to wholesale and retail customers
  • Analyze customer needs and provide recommendations on our products
  • Process sales transactions accurately and consistently with policies and procedures
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis
  • Maintain precise work order files and formulas
  • Pull appropriate products from the sales floor or warehouse
  • Tint and mix products, as needed, to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment
  • Load/unload delivery trucks
  • Assist in making deliveries, as needed

Requirements:

To be successful as a Customer Service Representative, you must have the following skills and qualifications:

  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able to read, write, comprehend, and communicate in English
  • Must be able to read, write, comprehend, and communicate in Spanish
  • Must have a valid, unrestricted Driver's License
  • Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends

Preferred Qualifications:

The ideal candidate will have at least a High School diploma or GED, one year experience working in a delivery, retail, or customer service position, previous work experience selling paint and paint-related products, and previous work experience operating tinting and mixing equipment.

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