Optical Retail Store Leader

3 weeks ago

Lafayette, Louisiana, United States EssilorLuxottica Group Full time

Job Summary: We are seeking a skilled Store Manager to lead our team at LensCrafters, a leading optical retailer in North America.


About the Role: As a Store Manager, you will be responsible for delivering key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.


Key Responsibilities:



  • Customer Service: Ensure the LensCrafters team provides unsurpassed Customer Service.
  • Team Training and Coaching: Provide training and coaching to the team leveraging Company provided programs.
  • Performance Analysis and Improvement: Analyzes reporting to create and implement action plans to improve store KPIs, including NPS, % Sales to Plan, Customer Count, Complete Pair, Labor, Training Saturation, Exam Growth, and others.
  • Team Attraction and Management: Attracts and hires highly engaged team members to ensure the store has the right people in the right place at the right time.
  • Partnership with Doctor of Optometry: Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
  • Operational Excellence: Takes pride in the store and guides the team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience.
  • Safety and Compliance: Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment.

Qualifications:



  • Education: High School graduate or equivalent.
  • Experience: 4+ years management/supervisory experience.
  • Knowledge and Skills: Comprehensive knowledge from operations, processes and business implications; Strong influencing and negotiating skills; Team building and management skills; Knowledge of current optical theory and merchandise; Strong communicator and listener; Strong basic math skills (addition, subtraction, multiplication, division); Sales skills; Familiarity with cash register, computers and calculators; Ability to manage time under aggressive deadlines.
  • Preferred Qualifications:

    • College Degree or Equivalent: College degree or equivalent.
    • State Licensure and Certification: State licensure (if applicable) and/or ABO Certification in non-licensed states.
    • Additional Skills: LensCrafters Final Inspector Certification; LensCrafters Quality, Fitting and Adjusting Program; Previous experience in customer service and retail; Knowledge of current store merchandise; High level of business acumen to include detailed knowledge of LC Dashboard.


Compensation and Benefits:


Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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